Austin >Red's Porch
Good Food/No service.
I tried to have dinner at Red's Porch on Tuesday, January 19, 2010. It was my fourth visit to the place. When I came in at about 10:30 no one was at the host station. I waited a few minutes and then finally asked the bartender, who was the only waitstaff within sight, if they were still open and selling food. She told me to come in and grab my own menu from the host station, which I did. I asked her if I could just grab a table somewhere and she said yes. When no waiter appeared after I had perused the menu, I returned to the bar and ordered through the same bartender. There was one other couple eating dinner in the section where I was seated. Their waiter appeared about 20 minutes after I had seated myself. When he attended their table, he walked past me without saying anything. I stopped him and asked him what his name was--it was "Dustin". At that point he asked me if I needed anything, and having already ordered through the bartender, I said 'no'. Thirty minutes later he brought my food to the table and left. When I finished I paid the bartender and left her a good tip. I told her that if she hadn't helped me, I'd have gone hungry.
This place has good food and I would say that it has horrible service. Except that tonight I had NO SERVICE WHATSOEVER. I left the bartender a 60% tip and I will never go back here again. Whoever owns this place should fire not Dustin, but the manager who is responsible for training the staff: service always trickles down from management. It's a pity when a place with good food can't sell it because of horrific service/management. If this place is still in business six months from now, I may go back and see for myself why. NO STARS FOR NO SERVICE WHATSOEVER--NONE.
If you look at the bulk of the other reviews it's clear that this place has major service issues FOR WHICH MANAGEMENT IS RESPONSIBLE. Caveat emptor.
Thanks for the feedback. We will look into this situation. Noticed you put the exact same review on Yelp.
Good Food, But Threadgills Has Better. They obviously put some money into the remodeling and the 2nd floor deck is a nice addition. The wait staff was attentive and the manager even came by to check on us. It was very clean and there were a lot of TV's on the inside to watch sports on. If you are a carnivore, you will love it, but if you are a vegetarian, not so much due to lack of selection. They didn't even have veggie burgers even though they had a selection of hamburgers. You could always do salad or have a few sides, but with 3 sides for $7.95 and no refills, it is a bit much. I know carnivores rule, but you are in 78704 so you better think about that a bit. The 2 sides I got were tasty, but I definitely would have asked for seconds.
Citysearch Editorial Review. Driving to the end of South Lamar can feel a bit like falling off a cliff, but that's just Route 360. All kidding aside, the tail end of South Lamar is known for the legendary honky-tonk Broken Spoke, and the bubbas in the auto shops surrounding it (long may they wave). This will change as more people come to this spot, which has three bars, deep-fried Southern food and a stunning view of the Barton Creek Greenbelt. The porch and top deck will be covered in inclement weather so Austinites can enjoy it year-round. The vibe and decor inside and out is fun. The Boles Aero silver trailer in back can be used for private parties (don't come a-knockin if it is a-rockin'). Vintage board games line one wall. Multiple flat-screen TVs pepper the walls and will show sporting events, naturally.
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