Austin >Krystal Klean of Austin
Krystal Klean did a move out clean and carpet cleaning of a house I had moved out of this past Wednesday and I am blown away. The quality of the work is just outstanding. The place is cleaner than when we moved in and our landlord had absolutley no problem giving us our deposit back. I remember when we moved in the cleaning was ok and the carpets were questionable to the point that the landlord had a made a remark about replacing them after our lease was up because they looked bad. Now the carpets look brand new again! Excellent Job!
Krystal Klean sent a team to do a post move out cleaning of our condo. They did a horrible job and had to come back a second time. I asked a manager to meet me at the house to review the issues, and she stood me up (I literally drove to my condo, which is a 40 minute drive from my house, and waited 2 hours for her and she never showed up). She later called me to apologize and said she was sending a crew out to take care of the items from the punch list. I was not able meet them in person, so I had my building staff let them in the unit. I didn't know it, but she sent the same cleaning crew that did the horrible job the first time back, and my building staff witnessed the resentful and spiteful attitude that they had when they came back. After they were finished with the second cleaning, they left every single light in the house except for one on, and damaged multiple parts of my home including etching on two natural stone countertops, a broken doorstop and associated hole in a door, and damage to the porcelain inside one of the toilets. I spent the better part of a week trying to get the owner, Todd, to review the issue with me, and he tried to brush off the issue and not talk to me about it. I even sent him multiple pictures of the damage. Only after I threatened to take this up with the BBB and my legal counsel did he finally have his "VP of Customer Relations" contact me. I met this gentleman at my condo. He does not want to cover any of the repairs, but acknowledged to me that the manager that I was working with has been "demoted to the lowest level of the company" and the onsite supervisor that had the terrible attitude with my building staff has been severely reprimanded. Even with this being the case, they do not want to accept responsibility for repairing the damage they did. The only concession that they are offering is to waive my fee for the work they were supposed to do. That fee does not come close to covering the cost of repairing the damage. Also, they did not conduct half the work they were supposed to do, and their "VP of Customer Relations" acknowledged that they did not do several of the items they were originally hired to do anyways. I would completely avoid this company if you have natural wood or natural stone in your house, and want to keep them looking nice . . . or if you just want a clean house without any holes in your doors.
So I am writing this as Linette and Nicole finish up the first cleaning of my house, because I can't wait any longer to compliment them. My house has literally never looked this good (and I am embarrassed to say that, since prior to today I have done my own cleaning). I keep walking around enjoying what they've done, looking at areas I have almost never seen without dust, sparkly surfaces everywhere, and their thoroughness in every room, which once again makes me realize how sloppy my own efforts have been. :-) I am giddy about my house looking so pretty, and am delighted with Krystal Klean, and with Linette and Nicole. Owner Todd was also a huge factor in my decision to use Krystal Klean--he patiently listened to and addressed my every fear and concern when I first talked to him. I can't recommend this company (and these ladies) enough--you will be thrilled to have them make your home look the way you want it to, for a very fair price.
Above and Beyond Customer Service!!!. We needed a last minute maid service cleaning for our home and we did a little calling around like most people would before settling with a particular company. We must had called at least 10 different companies and their prices were way too hihg, had a weekend fee to clean on a Saturday, didn't have English speaking employees, or just had a horrible rating/review from previous customers. We found Krystal Klean and spoke with them. There wasn't an upcharge for cleaning on a Saturday, they provide an on site supervisor with every crew, their prices and detail were way above our expectations, and they even gave us a follow up call to make sure everything was to our satisfaction. They were even able to fit us in with a days notice, which I thought was incredible. The maids even left a personalized note to us with their checklist when they finished which I thought was very sweet. I would definitely recommend them to everyone.
Maid Service From Overseas.
While I was serving in the Army overseas, I decided it would be nice to get my wife weekly maid service to help her out since she was home with our 2 and 4 year old daughters and probably could use the help. I have never used a maid service before so I did a lot of research on the various companies in Austin. I ended up going with Krystal Klean of Austin and I'm so glad that I did.
It all started with an email to Todd. Since I was 10 plus hours ahead of them in Texas, email seemed like a good choice for communication. Not to mention the long distance charges. Surprisingly, Todd got back to me rather quickly with answers to my questions, and a price. One of the things I had really wanted with this service was to be able to pay for it with my credit card. Many of the other services wanted my card information and I wasn't too comfortable with the idea of that. Todd said that this would not be a problem and that I could pay through their web site after each visit.
I set up our first appointment and moved forward. My wife was really impressed with the thoroughness of the team, and their professionalism. She had nothing but good things to say about them. I was glad to hear that the first appointment had gone off without a hitch and that my wife was happy. Since the first appointment 4 1/2 months ago, everything has been great. We've even had them come out and clean our carpets, our windows and power wash the sidewalk and driveway.
One of the things that blew me away the most was they brought 2 toy vacuums for our daughters. The girls had been trying to help them vacuum with their big vacuums so they brought them out their own. What a great company! I'm so blown away by everything they do. I cannot say enough good things about them. I am a customer for life!
I've used a lot of cleaning services, and so far, Krystal Klean has been the best. They bent over backwards to (somehow) accommodate an urgent request for a next-day cleaning and carpet clean.
The actual cleaning job was outstanding. Did a nice job on my 10-year old carpets too. At the very last minute I asked them to steam-clean two large sofas and two chairs, and they accommodated that request as well.
They cleaned my ceiling fans, which is something other services "forget" to do.
Their prices were quite reasonable, considering all the work they did.
I work from home - they were smart enough to clean my desk and multiple computer monitors and return every single piece of paper to exactly where it was before they cleaned. If it weren't for the disappearance of the dust and cooties in between stacks of paper I wouldn't have known!
The Best Ever!. I recently called Krystal Klean of Austin to have my house and carpets cleaned. First, I must say that their customer service is truley 5 star. They constantly stay in communication with you from the moment you book you appointment to after it's done to make sure you are happy. The quality of work was excellent! My house is clean from top to bottom and my carpets haven't looked this good in years! Other companies in the past have been ok, but not as good as they guys. Lee, Alyssa, and Bernadette did a fabulous job. I will definitely be using them again.
Just wanted to say Thank You once again for your help on our rental property. They in our home last night working well into the night trying to accommodate us. Although I always turn to Citysearch for my needs, I have never felt the need to write a review until last night. Art and I were simply amazed how they went over and beyond to help us – when we called Krystal Klean, we were in complete shock as we had just walked into our property. After they left, we felt a big load off our shoulders.
I had my neighbors over today to look over the carpets and they were AMAZED at the transformation – especially that 1st floor family room. Couldn’t have asked for anything more! We are still wondering what could have caused it to look like that??? We may never know . . .
Thank you so much for all your help. I will make sure to recommend Krystal Klean of Austin to all my friends and neighbors!!!
Great Price and Wonderful Customer Service!!!.
Great price and wonderful customer service. They are professional and consistent with the quality of work. I had a deep clean with shampooing of one of our large chairs. We did some price shopping and were very disappointed when we realized these other companies were charging
60% more on average and double in some cases.
Krystal Klean did an above average job, with the quality of work, pricing, and customer service being a primary component in their service. We appreciated them and will continue to use them on a regular bases.
MORE THAN AWESOME!!!. Todd is Great..... Every property manager Co in the City of Austin needs him. He has done several jobs for us and all have been over and beyond and very reasobable priced. Really underpriced for the job that was done. Confirms every job and communicates very well. Answered all of our questions and was very repectful me everyone he came in contact with.
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