Austin
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Charles Maund Toyota
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Charles Maund does not secure your vehicle in their lot.
We always take our car to the dealership to get repaired. Even if it costs more, it increases the resale value and for the most part they are honest.
Last week we took our car in for clutch problems. Our car was one of three that were broken in to. They smashed our window, tore up our dash board and stole quite a few personal items out of our car.
Charles Maund gave us the middle finger. It is not their responsibility. They likened it to parking your car in the mall parking lot and it's not the mall's responsibility either. Except, I don't give my keys to the mall manager and pay them hundreds of dollars to take care of it.
It's my own fault that i had personal items in there to be taken, but I would AT LEAST like my car returned in the condition in which I entrusted it to them. Fix my window at the very least, I have a baby and can't drive around in this heat with out a window....You have a body shop on site, it's not that hard-or expensive for you. It is to me.…
Thank You All. Excellent experience with Maund I decided to visit this dealership regarding a lease on a new VW Passat Sportwagen, even though the reviews here were largely very negative. In fact when I went to the dealership, I discussed this with the sales rep. Carlos, and we had a good discussion about it. In any event, I did do a lease deal with them, got a good price and excellent service. Carlos is your man if you go there as he really seems to have your interest at heart. He knows the car inside and out and could answer all my questions. He even recommended that I get the payoff amout on my lease, contact CarMax and get their appraisal to purchase it and see if I could actually make some money on my lease return (2007 Honda CRV). In fact, I am making about $1700 plus VW is making my last two payments on the lease. I would recommend this dealer and this sales rep. to anyone in the market for a new VW.…
