1779 Wells Branch Pkwy # 110b-P, Austin, TX | Directions 7872830.435492 -97.674401
Monday-Friday 9:00 a.m.-5:00 p.m.
Neighborhoods: Wells Branch
I recently had a job done by Brent's tree service and was very, very disappointed in their work. I have used them several times before and never had any problems. This job was a little bigger and required not only tree trimming, but also a tree removal. I had to keep contacting the company because the work was not completed as it was contracted to be done. Finally, after the third time they came out and failed to complete the job. During this time, I had even spoken with management which didn't help at all, because they were more concerned on meeting with the next customer to get the next sale -- rather then completing the work that they had already contracted to do. Finally, I gave up and called another company to finish the job and have it done right!! I would not ever recommend Brent's Tree Service to anyone and will not be using them in the future.
I used this service through an offer i saw on Google for 15% off. I called early one morning and that day a guy came out to take a look at the trees that were overgrown and touching my home's roof. He gave me 3 different options of removing them and honored the 15% discount. The next day the workers were out on my property mid morning and removed the limbs away from the house. I even got a phone call the next day asking me how the service went. I've never had a company call me proactively to see how I liked their service! I would definitely use them again and recommmend them as well.
Poor customer service – So, i bought this living social voucher thinking I could get some of the worst of the trees taken care of while getting an estimate for the rest.
I called to make an appointment and told the woman that answered that my mother would be at my home to meet whomever came out.
A short time after the scheduled appointment, I get a call from a very annoyed Darryl. He complained that he scheduled appointments every hour on the hour and would not deal with third parties. He explained that there were multiple questions that my mother could not answer.
This sounded reasonable enough to me, and I would have made an appointment at a time when I could have been available- had I been made aware of this when I scheduled the appointment. I have scheduled estimates from various professionals in the past- plumbers, ac repair, electricians, etc. Never before have I had this issue. I am not an arborist. If I was I would have known what information was needed.
I feel that Daryl handled the situation poorly. I let him know that I would seek a refund on my voucher and have my trees trimmed with another company.
Experts at what they do... – I recently used Brents Tree Service to cut and trim several trees at my home in Steiner Ranch. I want to say that I was thrilled with the whole experience. I received a quote for the services which I thought was more than fair. I was not at my house when the actual work was done. Upon returning to my house, I realized that I had not communicated properly the degree to which I wanted specific trees cut back which were hanging over my roof. I called Brents back and they were more than happy to come back out and do the job to my satisfaction. This time, I was at the house when his crew of four guys came back to trim/cut my trees. I was super impressed by how efficient the crew was and they did exactly what I wanted. After seeing how trees are cut and trimmed in person, I would highly recommend that you use professionals like Brents Tree Service. His crew had no problem climbing and cutting trees with chainsaws. One guy was even on my roof and blew all the leaves out of my gutters! His crew also cleaned up all the branches and left no message.
This is the type of service that you want to use professionals for. I highly recommend Brents Tree Service.
Professional and Good Value – We called/contacted several companies for bids for the removal to two sizable cypress due to drought conditions. One company no showed us for their initial bid, another kept referencing how we were such a small job compared to their commercial accounts.
Of the three companies all three claimed to have bonding/insurance without bothering to provide any documentation to that effect. Likewise, all three came back with higher bids than provided by Brent's Tree Service.
Will from Brent's Tree Service came out promptly and even called to let us know they would be arriving a few minutes after the initially scheduled time for their estimate. Will provided us with an estimate on the spot, a copy of their insurance coverage, and explained what to expect throughout the process.
We especially appreciated how he addressed both myself and my domestic partner while giving us a quote.
Both Will and the Brent's Tree Service employees were prompt, professional, courteous and respectful throughout the entire process. We will be using Brent's as well as recommending them to friends and family for their arboreal needs.
All I can say is WOW! – I just bought a Groupon for Tree Trimming and knew we were way over due. Darrel came out to do an estimate and they were able to come right out the next day..which was TODAY! 9/15. I drove up as they were just finishing clean up and I had to slow the car down to soak it all in! What a difference in the view of the house, which we are trying to sell!, AND the fact that the TREES and now go TALLER instead of WIDER! It was hard to mow each season because of the new low growth. NOW...all the difference! You must come by to see it. Then we had a grove of OAK trees that were growing right up against the house from the Right side of the house...ALL the little trimming growth pieces are gone and such detail! Like a well groomed dog! They raked and cleaned everything up as well! I can't wait to paint the house now! WE are having them come back again to do the LARGE very old OAK tree in our back yard.. Next time will do before and after shots! This is a must do for anyone concerned about their trees...EXCELLENT JOB. I called them right away as soon as I got home to compliment and offer to have a sign in my yard for advertisement! AWESOME JOB! 1905 Dublin for those who want to sneak by in Leander.
Tree Removal – I traveled from Denver Colorado to help my daughter on her house and property. Brent's was highly recommended by a realtor friend. Brent's was the least expensive of the other quotes, arrived on time, removed the tree below the lawn turf level, and cleaned the place up. Our next door neighbor was so impressed that she had Brent's remove her dead tree a few days later. Keep up the good work!!!
Reliable, prompt and competitively priced – I went with Brents Tree Service after seeing the excellent job they did on my neighbors trees. They came out exactly when they said they would, removed my trees (huge trees!) and trimmed the remaining ones in the time frame they quoted and cleaned everything up. And all for a very reasonable price. I will definitely stick with them for all my tree needs.
Brents Tree Service is incredible ! – My experience with Brents was really incredible. I had very little knowledge of trees before I met with Darryl.
He is very knowledgeable about trees and a nice and courteous man. The tree work itself was incredible. My trees look like they came out of a magazine when they were done. They were very polite to my kids and I,and they did a great job of cleaning up.. Highly recommended here !!! Oh, the price was very comparable to all the others. I am so glad I went with Brents..
Brents Tree Service Is The BEST! – Brents Tree Service is the best tree service company in Austin. Not only was their bid priced competitively, they were able to get my trees trimmed, and my roof cleared the upcoming weekend! We had put off getting our trees serviced for a couple of months because we thought it would be so expensive, but we were totally wrong. Also, they have a 15% special offer that we took advantage of which made choosing them even easier. I would highly recommened Brents Tree Service company to anyone who needs any kind of tree services. I promise you won't regret it!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Brents Tree Service on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.