Doesn't Recommend

tskubala

Joined 7 years ago

My husband has used Vitalogy Skin Care several times to remove skin cancers and moles and we never had any problems. But this last April, 2012 when he went in, they took his Insurance card and asked him for the PPO co-pay, as they always do. They knew at that moment what insurance company he was using in addition to advertising that their staff is covered by contracts with our insurance.

Then they sent in some nurse to remove the moles. Later they called back and said one needed further tissue removal because of melanoma. The same nurse did that procedure.

ONLY later, after insurance was filed, did we find out it was being paid as "OUT OF THE NETWORK " and at that point we realized they had scammed us. After many phone calls, I have still not been able to talk with anyone in charge.

The nurse they pawned off on my husband did NOT have a PPO contract valid at the time, therefore there were NO discounts applied, an additional $300 deductible was charged for going Out of Network, and Out of Network ONLY pays 70% of the original cost. Our PPO plan already had the PPO deductible met, and it has discounts applied to the charges, and it then pays 90% of the bill.

BECAUSE they pawned off some nurse NOT under contract they say we owe $569 instead of the $69 it should have been under the PPO contract. If you are not a bunch of scam artists trying to get out of having discounts applied to the bills, I suggest someone settle this matter once and for all fairly. Your Office Manager refused to call me. Maybe you, Dr. Adleman, will decide to take an interest in what is happening in your business ..... I've been waiting 6-7 months to clear this up.