Austin >Alfred Angelo Bridal
Warning! Do not buy!. I went into the San Antonio Alfred Angelo 410 location on a whim. I unexpectedly ended up liking a dress. I paid in full for the dress at the time with the following promises made by Alfred Angelo: Being in sales in the past, I had them include everything In my contract.1) Since you are here by yourself, we will schedule your dress fitting on a Saturday so your friends can be a part of this experience since you are having a destination wedding with only you and your fiancé.2) Our two alteration ladies alternate between our two San Antonio stores. We promise we will make sure Maria takes care of you. (Maria was a recommendation from a friend of mine.)3) When your dress comes in, we will hold your dress in out store through alterations all the way until your wedding since you live with your fiancé.4) You will receive a certificate with your dress saying it was made special for you. This is something we do for all Alfred Angelo Brides. While waiting for my dress to come in, at the recommendation of two Alfred Angelo employees, I scheduled my dress fitting for early May. I was told I could move it up if my dress came in earlier. End of March:I recieved a voicemail from a Jennifer at the 410 store letting me know my dress was in. When I called the store back (within ten minutes), another woman answered the phone without giving me her name. (I later found out she was the Store Manager and her name is Lexi Lopez.) Lexi was extremely rude and demeaning during our entire conversation. She kept calling me "Honey" even after I requested twice she call me by my first name. I was called "Honey" over and over again; it was caddish and unprofessional.1) Lexi did not want to move my dress fitting up even though there were openings available. I had to point out the fact that the longer an alterations woman has, the better to finally convince her to reschedule my fitting appointment. This was not an easy task as she was tremendously stubborn and not concerned about my needs whatsoever.2) Lexi told me I needed to pick up my dress immediately that day. I was leaving town the next, and there was no way for this to get done. She said she didn't have room for it and that I would need to bring my dress back for alterations. Also, they would not be holding my dress for me at any point matter what was in my contract.3) Lexi said my alterations could not happen on a Saturday and that no way "in Hell" could Maria do them as she prefers the other woman.I asked to speak with the manager, and Lexi replied, "I am the manager" in a voice I can only describe as The Wicked Witch of The West.By now, I was in tears. I asked to speak with Bree, the consultant that assisted me the day of my original purchase. I was told Bree wasn't there.In tears, I asked for the woman's name; she said, "Lexi." As Lexi hung up the phone she said, "What a bitch!" referring to me. Still in tears, I called the Alfred Angelo 1-800 number. They were closed for the day. I left a tearful message about my experience. The next day, I receive a call from the 1-800 number saying there was "nothing they could do." At this time I asked for Lexi's supervisor's name - Jennifer Torres, Regional Manager.
Made my whole shopping day and days after to fix the mess they did a DISASTER!!!! I will never ever use them again!
#1. Ordered the wrong dress for my mother in law to be!
(and did not call or anything until we drove an hour to pick it up) after we said it was the wrong dress the dummy ERIN said "Oh yeah I forgot to call!...oops" Are you freaking kidding me?
#2. Lost my mother in laws dress after we drone another hour to "PICK IT UP"!!!! "again said oops....someone stole the dresses!
#3. after all that they still called to harass 2 of my other bridesmaids to come pick up their dresses that day! In all My wedding will go on and I will have a great time but, for Alfred Angelo?? well, someone need to know what the hell is going on cause thats store of IH 35 has no clue on how to make someone feel thats everything will turn out ok! and they are not cheap...for a good tailor go to ACE!
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