5401 S Fm 1626 Rd, Buda, TX | Directions 7861030.088628 -97.874665
THEY DID IT TO ME AGAIN!
On Saturday we went to HEB Kyle to purchase all our Thanksgiving food. Decided to get a couple sirloin steaks and Lobster tails for dinner that night. This was around 2pm. At about 5:30 started to make dinner but found the items missing. Called and front end manager was rude. Said she would check the list and see if the items were on it. She comes back and said they were and we could come back and pick them up. We live in Onion Creek and its a 25 minute drive since the bridge is still out from the flood. My Husband goes and picks up the items (which were not the same steaks/lobster tails we picked out) Mind you, this is the 3rd time this has happend to us at this store. When he picks up our food he was helped by a Guy. We were not offered any kind of compensation for the time, gas and inconvienence for this except an apology. Thats just not right at all. I think we will be shopping else where from now on. Shame on you HEB!
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