Austin >Gifts & Novelties > Austin Party Central North
Be Careful! Dont make our mistake....
My wife and I got married 4 years ago. We used Premier Party Central for renting of all of tables, linens, silverware, plates (much more) and we rented their hall (Texas Star Event Center). We used them because of their great availability and nice facility. My wife and I ended up spending a little over $39,000 to be COMPLETELY RUINED by the event manager!
It has taken us 4 years to post this warning because it has been something that has profoundly affected my wife! They stopped our wedding just as the dancing had begun. They first approached me and said, "you well exceed your contracted limit, we will not let anyone else come in" and I said it was fine. No more than one hour later I was bulled away from dancing with my wife and was asked to go outside. I at that time was told that people were coming in through the emergency doors, and I said "lock them". They explained they couldn't for fire department safety. We agreed that my wedding planner staff was going to help them keep an eye on the doors, and I went back in to enjoy my wedding. Finally, my wedding planner comes up to me and says "WE HAVE A PROBLEM". I uncertain of what was happening, followed her. My wedding planner took me to the event manager from the hall/party central and the Sherrif. I was told that they could not stop people from continuously coming in, and they were going to stop my wedding. They told me "you have 20 minutes, start saying you goodbyes or we will turn on the lights and stop the wedding". As I stood there shocked and not knowing what to do, I began to negotiate with them. They first said "we can't let the party continue due to fire department regulations" they then said "give us $2,500 and we will allow you to continue the party" . So, me not being able to get them $2,500 on the spot, they shut my wedding down and I couldn't do anything about it, my wife cried all night and in our honeymoon. To this day, she can't watch our wedding video or photo album without crying.
We couldn't peruse legal action because their contract is VERY WELL written. We have video and images of how the event manager contradicted herself and our videos and images show that there wasn't over 200 people in the building, but our attorney said it was useless because of the contract we signed.
Just be careful when signing their contract and agreements! They also stopped our wedding and caused us humiliation and they still have the nerve to use the photos of our wedding on their stores, ballrooms, show's and advertising! Be careful!!
Good customer service.
I rent chair covers from Austin Party on Research blvd for my weekend event. The staff let me borrow a few different type chair covers to try on the chair and let me keep it for two days. They also let me return on Monday too so that I don't have to rush back to return after my party. I went to another rental place as well but they are not remotely as nice as Austin Party Central.
The only negative thing I have to say is that the main office seemed to be in the south so the one on Research Blvd does not have everything in stock so you might need to wait one day for them to transfer stuff from the south location.
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