Love love love.
My husband and I bought my wedding ring at Franzetti's last year. The ring was a great big stumbling block as we were planning the whole thing in about five months, preferred not to use a chain store, and preferred to avoid diamonds.
I'd worked my way through South Austin and Downtown, finding either rude or condescending sales people, kind and helpful salespeople with jewelry that I hated, and some high pressure on the diamonds. One guy went so far as to tell me that the blood and political instability around diamond mining was hooey.
On the same day, I found both Gallerie and Franzetti's. Ted at Gallerie and Bobby at Franzetti's both spent time talking with me, learning about what I was looking for, showing me excellent options, and discussing custom work. I found myself back at Franzetti's with my husband the next day, because I liked that Bobby would do any custom work himself rather than sending it out (though Gallerie's custom guy did have some lovely work to show, he was out of state), and loved his warm, quiet energy.
Many hours of conversation and trying on rings later, we had worked out a custom design that I'm still in love with. It has five tiny rubies in it, and Bobby ordered three or four sets of different color and quality for me to choose from. The ring was ready in plenty of time for the wedding, even with our short time frame and one re-size (due to driving around with no air conditioning in the summer - yay swelling). I felt the price was fair for such beautiful work.
It's worth mentioning that the jewelry they have on display is also amazing, lots of gorgeous stuff to suit many tastes. If I'm ever in the position to buy jewelry just for giggles, it'll be the first place I go.