My experience at Impulse computers and electronics far exceeded my expectations. Mr. Khan, owner/President was courteous, patient and professional in attending to my computer needs. It was obvious to me that the people at Impulse believe superior service is the cornerstone of good business. I will be going back.
Rip off report!. They do not know how to fix computers, they just charge unreasonable amounts and you go home only to find that the computer is performing how it did before it was brought in. Horrible experience! Waste of money! Consumers beware!
Excellent Service. Mr. Urooj Kahn and his staff at Impulse Computer repaired a serious virus problem on my grand daughters computer. They have repaired a software problem on one of my computers, and repaired a second computer of mine that had a hardware problem and is now like new. All repairs were timely and at a reasonable price. I also appreciated the follow up call to make sure all was well. I experienced outstanding customer service and recommend Impulse Computer.
Wasn't satisfied with the service. I had a virus that would pop up a Microsoft security essentials false alert. I researched on the internet and learned it is a common virus but I am not at the level needed to remove it. I brought it to Impulse with the assurance it can be removed. No mention at this time of "80% chance we can successfully remove it" just that they can do it. I came back the next day after they called and said it was fixed. I brought it home after paying $69 plus tax and after a few minutes found it to be exactly the same. I called the store and talked to the owner I dealt with when I dropped it off and picked it up. That is when he explained they are only 80% successful in removing virus'. But that he would wipe out my hardrive after removing all my programs, and reinstall the programs and I would have a new computer for $150. I pointed out I paid $70 already and got zero for it. Would they deduct what I paid from the normal charge of $150? No, they would deduct half.. Honestly, had he pointed out from the start that he was only 80% confident he could fix my problem, and if not, I would have to pay an additional $150, I might have went with the sure thing at $150 to begin with, but to pay $70 for them to "try" just doesnt cut it. I will find someone else from now on.
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