Austin >Maggiano's Little Italy
It's a good night out!. I was introduced to Maggiano's in DC and Maryland. In the east, the service was impeccable. The food was delicious and they always made us feel good. Here, in Austin, the venue looks familiar, but the service is not quite up to par. They need to coach and polish the staff a bit more. They also need to remember the golden rule to cater always to the customer. I still enjoy the ambiance of Maggianos, I also enjoy their food. The food is always delicious. I just miss that extra Italian hospitality that the Maggianos' out east have. I will continue to go there, and I encourage other's to do so. I would also add, that in DC, the Maggiano's had free valet. Here, they have no valet, or if they do, the valet charges. Yeah, their management/owner still has some areas to improve upon.
At best, not terrible.. It was not busy, but had to wait almost an hour for our entres. Iced tea was watered down, our waiter seemed scattered and forgetful as she would boldly anounce she was going for our drink refills and then forget. For such a nice looking place in a nice location, expected the food to be better. I got the Lasagna which was just ok, and the surprise free pasta dinner takeout of baked Ziti again was just ok, almost store bought quality in the freezer section. We will not go back.
Rethink this!. All of the floor need serious training along with the managers. Have been to other locations and this one needs attention from corporate thats for sure.
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