Austin >Howdy Honda
They were thorough, quick, and reported
some items that needed to be fixed. Friendly too.
I would have given this place more stars had they not tried to charge my daughter $75 for vacuuming broken glass off her passenger front car seat. We had brought the car there to have a window replaced, after thieves broke into her car. I would think that vacuuming the seat would be standard service when dealing with a smashed window. After all, the safety of the person replacing the window is also an issue.
We were charged $500 for replacing a window and its track on a 2002 Honda. The outrageous price and attempt to wheezle an extra $75 out of a college kid makes me think the track may not have been bent after all.
Nik Popov was helpful and spent time going over our options and made us feel like coming back to Howdy Honda again our home awy from Home.
Very helpful and had good detailed explainations without being overwhelming. It was a very good first time buying experience!
Awesome. Brad was prepared to answer
any questions we had about the CRV. He made the whole process stress free.
Andy also was very helpful through the financing portion of the transaction.
I bought my car from Howdy Honda about
10 years ago, and they've always been wonderful. When I take it in for service, they communicate constantly and accurately - you don't have to chase them down to find out what's going on with your car or how long it will take or how much it will cost. Having the 7am opening for dropoffs is very helpful, and they've got a great arrangement with the local enterprise rent-a-car that makes it easy to get a loaner car if your car has to stay for a while.
Recently, I had the most amazing stellar experience there, far above and beyond the normal excellent service I expect from Howdy Honda. My S2000 was making a horrible screeching noise, and it sounded just like one that it had made about 18 months ago. I took the car in, and the mechanics found that a part in the rear wheel bushing/axel area was failing. This was the exact same area that they had been in about 18 months ago, but there's no way to tell if the new failure was just luck of the draw or actually had anything to do with the service 18 months prior. After all, I had driven some 8000 miles without any issues.... But the good folks at Howdy said, "Hey, it could have been our repair - or it could not have been - but we'll make the fix anyway for free." That's absolutely amazing!
To top it off -- as if it could get any better! -- the mechanics also helped me out by making a simple fix to the front bumper, which I'd pulled out by catching it on a curb. I didn't have the leverage or the strength to push the bumper piece back into alignment - but they did, and they just took care of it without saying a word about it (or charging me anything for it either).
If Honda still made S2000s, I'd buy another one from Howdy Honda in a heartbeat. In the meantime, I'll keep going to Howdy for service when needed.
Very prompt service, easy experience. Nick was energetic and professional. Facilities are very clean, bright, and provided a nice place to wait.
I am taking the time and effort to
reply to your email just to give you some highly positive feedback on the Howdy Honda service representative who assisted me Friday and Monday, Thomas Vasquez.
Thomas spoke with me when I phoned the service department on Friday, 9/21, to make the appointment for Monday, 9/24, and then Monday greeted me on arrival, working with me to discuss what service and repairs needed to be done, giving me accurate cost estimates for the service work, following up with me by phone later to discuss the tailgate latch repair needed and giving me an accurate cost estimate for that repair, following up with me again by phone to let me know the work was done, and then late Monday when I came back to Howdy to pick up the vehicle meeting with me to go over all repairs and the contents of the repair ticket and the invoice to me.
In every instance I dealt with Thomas (about 6 times or so) he was incredibly attentive, courteous and well-informed. I bought my first new car in 1977 and have bought quite a few of them since, and over all the 35 years or so I've been dealing with auto dealerships and auto service personnel, I cannot recall ever having been treated any more courteously and professionally than Thomas treated me. Thomas is a credit to your dealership and your service department.
As an attorney who has represented and advised numerous employers about HR matters for over 30 years, I feel able to immodestly say I have extra competence when it comes to recognizing exceptional employees and seeing the little extra things they do to assist the employer's customers that are a credit to their employers. It's those extra little things that help the employer build good will with its customers, without which no service-oriented business can prosper and survive in these times.
Thomas is one of the exceptional ones and a "keeper" for sure.
Above averages service that allow for the purchase of a new vehicle. Greeted quickly and in a timely fashion that was followed by continuous support that eventually led to a purchase. Thanks!
friendly & very helpful. great customer service!! Nik Popov worked hard to make us the deal we needed and we will be reffering our friends. :)
Jeff,everything went great. I was having a panic attack that morning, not knowing what was going on with my vehicle. I show up and tried to get it started and the first thing I was told was that all I needed was a new battery! What a relief that was to hear. I was out in less than 30 minutes and the gals at the customer service/checkout area were awesome. I even mentioned that I had seen a coupon online on your web site for a few dollars off of a new battery but didn't think that that was going to be the problem. I for got the young ladies first name, but she shares my last name, she was so nice. She told me not to worry about having brought it in, that she could still allow for the discount.More great news for me! Please make sure to let your staff know that they are rocking it at customer service and efficiency!
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