Austin
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Ace Discount Glass & Door
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Fastest service in Austin!. This morning for some reason my passenger side door would not close so we went to Ace Discount Glass. The man we talked to was very professional and helpful, showing me how to fix the problem (incase it happened again). The price was very reasonable for the quick service. It is not my first time at Ace Discount but I would recommend this place to anyone! You will not be disappointed!!…
Great, fast service!. My windshield had a large chip in it and needed to be replaced. I had plans to go out of town so needed quick service. Not only did Roy get me in and out in less than an hour, but his staff did an excellent job and offered great customer service. And the price was fair and reasonable! I am very happy with my new windshield and will be recommending Ace Discount Glass to all my friends. Thanks Roy!…
Replaced Window Regulator on Car.
Brought my car in to replace an old window regulator. Roy was helpful and gave me an estimate. I also got 2 other estimates from other places, but ACE Discount Glass & Door on Spicewood Springs was
by far the least expensive. The part was ordered and the next day I brought my car back at a time I suggested...they were ready for me as soon as I drove in. My car was ready in an hour. It was fast service at a reasonable price. I would definitely go back to ACE!
Also, you can go to their website and Roy made a video on how a window regulator works! Very interesting.
Thanks!…
could not have asked for more!!. From start to finish our experience with Ace Discount Glass was exceptional. We wanted a frameless glass shower door and RJ was precise with measurements, recommendations and answered all of our questions. The price was also very competitive. The installation was flawless and we are more than pleased with the results! This was a wonderful addition to our bathroom. Will contact Ace for as further needs arise.…
Go somewhere (anywhere) else!.
Overall, my experiences with Ace Glass & Door have been revolting.
For one thing, there is no continuity regarding who answers the phone. Due to this, I made an appointment with one person, only to be told it was non-existent by a second person when I called to find out why a technician hadn’t shown up.
In addition, the people working there dispense opposing information. The first time I called regarding my broken glass back door (which they did fix, after coming out twice), I asked if they did screen work, which was answered in the negative – only to have the technician that came by – “Steve” -- offer to do any screen work that I might need! And when I took him up on the offer, things went straight downhill. The first 2 times he visited, he was unable to fix the problem that, admittedly, another company had caused. However, he missed the 3rd appointment (telling me he had “lost my paperwork” and so couldn’t find a way to contact me (after I called him to find out why he had stood me up), and then also missed the 4th appointment, this time after I had emailed him to remind him! When I called the office and asked to speak to the owner or manager, "Trent” took my call and claimed he would fix everything to my satisfaction. He swore that he would get Steve to call me back – something that never happened. After I called Trent 2 more times and left messages, I just gave up and hired someone else.
In short, many of the employees of this company are unprofessional, lacking in conscientiousness, and have no concept of customer service. Hire them at your own risk. Oh – and make note that one reason they have the relatively high rating that they do is because at least one of their employees has left a 5-star rating on this site, thus skewing the ratings of actual customer opinion.…
