Austin >Appliance Repair > ABA Appliance Inc
2409 Richcreek Rd, Austin, TX | Directions 7875730.350577 -97.735066
M-F: 7:00 a.m. to 7:00 p.m.
DO NOT USE ABA APPLIANCE INC, there customer service is very poor. I had an appointment for a Fridge/Freezer repair between 8 am and 12 am, after calling at least 5 times that day on status, their repair man turned up at 6:15 PM. This was urgent call as I was attempting to save the food that was in my freezer, due to the lateness of their arrival I had discard most food.
The repair took about 15 minutes where the repair ma installed what he called a temporary for $101.81. There coming back out to install the permanent part for another $100. When I asked the repair man about the temporary part, he indicated that it would good for 10 years but due to company direction I still had to acquire the quote on quote "permanent" part which costs $35 bucks and that they needed to install it. If I didn't agree to this the "temporary part" would need to be removed and I would obviously be back to square one.
Today ABA Appliance were suppose to have someone come by this morning between 8 am and 12 am to put in the "permanent" part, it is now near 12:30 and no one has turned up. After calling customer service, the repair man may now arrive between 1 pm and 5 pm.
RECOMMEND! I am going to have to strongly disagree with some of the other reviews found here... I had a great experience with this company. Called them, had an appt scheduled... showed up early... resolved the issue quickly. I will be returning to this company if I have any issues in the future... Thanks Aaron and Thank You ABA.
Worst Experience! I wish I would have read the reviews! I hope I can stop one person from the frustration I have felt over the past weeks. GO SOMEWHERE ELSE
Do Not Use ABA Appliance inc for Alliance Repair. They are untrained. ABA staff are A/C people. The Washing machine repair guy told me he was an A/C guy by training, he told me he just read repair manuals. The job, which was to completely take apart our washer, was supposed to take 4 hours, after an hour he packed up to leave. I said "Wow your done already, I thought to fix it you had to take it all apart" He said " nope I almost had to call for help but I figured it out." I said ,"cool then you will knock off some of the price". He says" Oh I forgot to hook something up let me finished this..." 1 1/2 later he said he was done. The washer worked for about 15 minutes and died. I called ABA back, they sent someone out who was angry, started the washer and said it works. I told him that it will stop after a few minutes, he said "nope it works" and left. The washer is now locked up, can't get clothes out, won't do anything. $350.00 later nothing.
DO NOT USE THIS COMPANY FOR ANYTHING, RIP OFF
Extremely disappointed. I called them to evaluate my refrigerator's ice dispenser, and was told that the part which was broken didn't come separately and they would have to replace the whole ice dispenser, which would be $250 before labor.
Just spent five minutes on the Sears website and ordered the part for $15.23
Live and learn, but I'll never call these guys again.
Finally following up on my recent A/C woes. The company that first came out was ABA Appliance. I strongly urge you to NEVER use them. The repair they wanted to do, and he was not even sure he could get the part but I found it on the internet for $75 and he said it would probably be $400, was not even the right problem.
The problem was with the outside unit because the compressor went out. I had had ABA out in June when the compressor was still under warranty and instead of letting us know it was starting to fail, he jury-rigged it to keep it going.
Unfortunately, the warranty ran out shortly after they came out in June, so if the idiot had told us back then, we could have gotten a new compressor under warranty back then but now, two months later, it is out warranty. So.....DO NOT USE ABA APPLIANCE!!
Wish I had known this week what a bunch of crooks they are before calling them again. I recently looked them up on the BBB website. BBB gives them a B- since they have had 23 complaints filed against them. It is about to be 24.
So, for future reference for all of you out there in the Austin area needing A/C repair or any other type of appliance repair, DO NOT CALL ABA APPLIANCE!! All they want to do is take your money and they cannot even diagnose what the real problem is. Absolute worst customer service I have ever had!!!
Trash everywhere and no regard for surrounding neighborhood – ABA Appliance has no respect for the neighborhood behind their business. Their dumpster is constantly overflowing and garbage ends up in our yard, in the street and in the neighbors yards. We and our neighbors have tried talking with the employees about the garbage many, many, many times but it hasn't made a difference. I wouldn't recommend spending money with a business who doesn't respect their surrounding community. Just my two cents...
AWESOME COMPANY FROM START TO FINISH – WE HAVE AN EIGHT WEEK OLD BABY IN OUR HOME AND AT AROUND 1AM I WOKE UP SWEATING AND I WENT TO MY THERMOSTAT AND FOUND THAT IT WAS 83 IN OUR HOUSE. I WOKE MY HUSBAND UP AND TOLD HIM SOMETHING IS WRONG WITH OUR AIR CONDITION HE LOOKED IN THE PHONE BOOK STARTED CALLING ANY AIR CONDITION COMPANY THAT WOULD ANSWER THERE PHONE AFTER CALLING ABOUT 15 DIFFERENT COMPANIES WITH NO ANSWER OR NO RETURN CALL AT 1AM A REALLY SWEET GIRL FROM ABA APPLIANCE CALLED US BACK (I AM NOT SURE WHAT HER NAME IS) BUT SHE WAS VERY PROMPT AND VERY NICE SHE TOLD ME SHE WOULD HAVE A TECHNICIAN TO OUR HOME BY 2:30 AM. I AM IN A FRANTIC BECAUSE WE HAVE A BRAND NEW BABY AND IT IS GETTING HOTTER BY THE MINUTE. SHE HAD A TECHNICIAN OUT TO OUR HOME WITH ONE HOUR. WHEN MY HUSBAND ANSWERED THE DOOR THE GUY TOOK HIS HAT OFF BEFORE IN WALKED INTO OUR HOME AND HE ALSO PUT ON THE THINGS ON HIS FEET SO HE WOULD NOT GET OUR FLOORS DIRTY. HE HAD THE BEST MANNERS I HAVE EVER EXPERIENCED IN MY LIFE. THE GUY ASKED MY HUSBAND TO DIRECT TO OUR THERMOSTAT. I AM NOT SURE WHAT HE DID THERE BUT HE THEN ASKED MY HUSBAND TO BE EXCUSED (GREAT MANNERS) WHILE HE STEPS OUTSIDE TO THE OUTSIDE AIR CONDITION . WITHIN FIVE MINUTES OF HIM BEING OUT THERE HE KNOCKED ON OUR DOOR AGAIN AND ASKED MY HUSBAND TO STEP OUT SIDE WITH HIM SO HE COULD SHOW HIM WHAT OUR PROBLEM WAS. WHILE OUTSIDE HE ADVISED MY HUSBAND OF OUR PROBLEM AND THEN ASKED FOR APPROVAL TO MAKE THE REPAIR. THERE SERVICE GUY WAS CHAD AND HE WAS BY FAR THE NICEST SERVICE GUY WE HAVE EVER DEALT WITH. IT TOOK ABOUT ONE HOUR FOR OUR HOUSE TO COOL BACK DOWN BUT IF IT WERE NOT FOR THE CUSTOMER SERVICE THAT ABA APPLIANCE PROVIDED US I DON'T THINK WE WOULD HAVE BEEN ABLE TO STAY IN OUR HOME THE REST OF THAT NIGHT . I JUST WANT TO GIVE A GREAT BIG THANK YOU TO ABA APPLIANCE FROM THE GIRL WHO ANSWERS THE PHONE TO OUR TECHNICIAN CHAD. THANK YOU SO MUCH. CHAD HAS NOW OFFICIALLY WON ABA APPLIANCE ANOTHER LIFE LONG CUSTOMER. I WILL FOR SURE BE TELLING ALL MY FRIENDS AND NEIGHBORS ABOUT ABA APPLIANCE. THANK YOU THANK YOU THANK YOU
BEST IN AUSTIN TEXAS – MY HOUSE DID NOT HAVE A/C AT ALL. I CALLED ABA AND WITH 24 HOURS I HAD A/C IN MY HOUSE, WHICH MY HOUSE IS A OLDER HOUSE AND NEVER HAD A/C. I WOULD SUGGEST ANY ONE I KNOW TO USE THEM. THE OFFICE HELP WAS VERY INFORMATIVE. AND THE TECHNICIAN CAME TO MY HOME AND MADE ME FEEL VERY COMFORTABLE WITH THE WHOLE TRANSACTION. THANK YOU SO MUCH TO ABA APPLIANCE. BEST SERVICE COMPANY IN AUSTIN TX
DO NOT ALLOW THIS COMPANY TO STEAL YOUR $$ – We had our AC go out on a Friday Afternoon, we called a couple of places and ABA was able to come out right away and give a "Free Estimate". The technician CHAD seemed very shady from the start. He checked our AC and stated that the coil was leaking and that because of some new laws/city codes that he could not replace or fix the coil because there is some new freon that is being used now and that all systems have to be up to code and be changed to this new stuff? Furthermore we could not switch to this new stuff inside and not switch the entire thing because the unit outside could not use the old freon? It did not make any sense to us and we had no idea what he was talking about. He suggested that we replace our entire unit due to this code issue, quoted us $4900! I did not feel comfortable with this because our home is only 6yrs old, I explained to him that I did not believe that our ac was completely bad and needed replacement because of the amount of time we had been in our home, he said that units are only meant to last maybe 10 yrs give or take a few yrs and beause we ran our ac daily all day long that was probably why it went out faster?? I did not feel he was being honest with us and explained this to my husband, we needed to get a 2nd opinion...my husband stated that it was going to be a hot weekend and that Chad claimed he could come out tomorrow Sat (8am-12pm) and replace the whole unit if we gave him a $2500 deposit right now. As much as I did not want to I trusted my husbands decision to go ahead with this deal. Sat came and noon came and no one had shown up, I called and they said techs were on their way. I cx til next day and as I began to speak to people about our situation I felt that I should get a 2nd opinion, well come Mon a diff company came out and added 1lb of the old freon to my system, injected my system w a dye to see if there were leaks and returned in 1 wk and stated there were no leaks in my coil or anywhere else. $260 and my ac was fixed. BUT, ABA felt that because I did not allow them to rob me of $4900 because I found out they were lying to me, they have the right to keep 20% of the HVAC equipment they ordered for my home so I lost $800 of my money! The manager refused to understand that CHAD gave the WRONG quote to benefit his commission and that I simply CX because I found out he had lied to me and had fixed my AC for $260! She stated he made a mistake and she would still keep my $$ because I had to pay their restocking fee?? I could understand them keeping this money had I just switched to another company that had done the same job but I obviously did not need a whole new unit, just more of the old freon! DO NOT TRUST THIS COMPANY! THEY ARE OBVIOUSLY OUT TO LIE AND STEAL FROM CUSTOMERS! I CAN NOT WARN YOU ENOUGH!!
I'm sorry that you had a negative experience with us. We have served thousands of customers and do our best to treat each client as if they're our only client - our practice for many years. Since there is no name with this review it is impossible for us to respond directly to you. We work hard to make things right with every customer we serve. Call (512)795-8700 or email service@abaaustin and we will be happy to do what we can to make you another satisfied client!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of ABA Appliance Inc on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.