Doesn't Recommend

scott2112

Joined 3 years ago

Poor service. My wife called in ABA to evaluate a Whirlpool washing machine that stopped working. Tech claimed a new transmission was required and quoted $500 for parts and service which my wife agreed to with a check for a $250 deposit.



Impression of my wife was that the quote was fuzzy and that the tech was guessing what she would "go for" based on our house vs. a true cost schedule. (Additionally, I cannot find a part for this washer from any online site that is more than $150 dollars.)



I returned that evening, learned of the estimate and then the next day I called ABA to cancel order as the washing machine was purchased new for ~$400 years ago and the current replacement cost of the equivalent Whirlpool model is only $500.



Subsequently I spoke with ABA management and asked them to only charge us for the one hour service call since the order was cancelled less than 24 hours after visit and the recommendation of the tech was illogical given replacement cost. They were unwilling to do so and kept the complete $250 deposit.



I informed management of my view that this was poor service and would publicly recommend to associates that they avoid ABA. Management did not care and stood behind their "policy".



I would avoid this outfit as they prefer to make a one time small transaction in their favor rather than have a happy customer.

If you have any issue with them they are unlikely to care and seem to prefer to find new clients vs have repeat business from happy customers.

Doesn't Recommend

Cielo

Joined 3 years ago

ABA AC repair very costly. We made the mistake of not checking online review before calling them. The quote for coolant was 500 dollars, total bill more than 700. And as usual the advise from the repairman was to replace the whole system. Lesson learned: put up with the heat and get a second and third opinion!

Recommends

trio789

Joined 4 years ago

WONDERFUL FAMILY OWNED BUSINESS. I HAVE HAD HOME SERVICE ON NUMEROUS ACCOUNTS. I HAVE NEVER BEEN TREATED BETTER. AFTER READING OTHER REVIEWS I WOULD SUGGUEST TO GIVE ANOTHER CHANCE. THE SERVICE I RECEIVED WAS AWESOME. THE TECHNICIAN CHAD CAME OUT TO MY HOME ON A 100 DEGREE DAY, MY A.C WAS NOT WORKING WITH 15 MIN HE FOUND PROBLEM ADVISED ME ON WHAT I NEEDED. HE DID NOT HAVE PART ON TRUCK, SO ANTOHER REPAIR MAN SHOWED UP THAT SAME AFTERNOON AND MY CHILDREN AND I WAS ABLE TO SLEEP IN COOL HOUSE AFTER THE NIGHT BEFORE WE WERE UNABLE TO SLEEP DUE TO THE HORRIBLE HEAT. I HIGHLY RECOMMEND THIS COMPANY. FROM THE FIRST CALL TO THE OFFICE WHICH THE YOUND LADY I SPOKE WITH AS VERY FRIENDLY. WHEN THE TECHNICIAN WAS ON HIS WAY I RECIEVED A CURTOSIY CALL TO LET ME KNOW THEY WERE ON THERE WAY. MY WHOLE EXPERIENCE WAS DIFFERENT THEN ANY OTHER SERVICE I HAVE EVER RECEICED. THANK YOU ABA.. I WILL DEFIENTLY USE THEM AGAIN.. GOD BLESS

Doesn't Recommend

mnieft

Joined 4 years ago

Questionable ethics, take your business elsewhere. I don't normally write reviews, but felt compelled to warn the rest of Austin about ABA.

I called them when my A/C went out on a Saturday in 108 degree weather. They were the 3rd call I placed, and the only company that could come out right then. 20 minutes later, the tech arrived.

He replaced a fuse I had blown installed a new t-stat. $50 visit charge, $80 fuse. Seemed high, but okay. next problem was the A/C just didn't get cold. Tech says freon was leaking. $200 to investigate further. Ok. After investigation, he says coil is leaking. to fix the coil is $1500. He recommends replacing the entire system b/c Obama's new regs require freon changes in 2010 and if my system breaks then I'll have to replace the whole system. his cheapest price is almost $7K. I politely sent him on his way during which he became more persistent.

Monday another A/C company came out, said freon was low and every unit loses a small amount every year. No leaks found, he charged the freon and went on his way for $75.

I would not recommend ABA under any circumstances.

Doesn't Recommend

Austin12345

Joined 4 years ago

Incompetent, both management and techinicians. This company charged me for parts that did not fix the problem. When I called back to tell them the repair did not help they said they would come out within 2 days, three weeks later (and endless calls) nothing. When I called to dispute the charge they said read the small print, sorry no refunds. I paid hundreds of dollars for nothing.

Doesn't Recommend

mrogers2

Joined 4 years ago

ABA Incompetence. We hired ABA to install an air conditioner. This unit has broken multiple times within the last two years and cost us hundreds of dollars. This included a leak, which was due to faulty installation. (They said our dog peed on it which caused the problem, lol!) They also "repaired" a second air conditioner's fan motor. Within a few months the fan motor starting making noises. They returned and said it was a faulty part and would cost us over $300.00. We got a second opinion and it was a minor fix because the fan was incorrectly installed. In addition, there was a leak in the unit in the attic. We called them to repair it, but the leak returned in a different place in 18 months. We called a different service company and they said the drip pans were incorrectly installed.

Recommends

Lakeway6

Joined 4 years ago

Used this company three times. We used ABA on three occaisions, twice for appliances and once for a/c repair. they were on time, neat and within original estimate. Would recommend them to anyone and will use them again.

Doesn't Recommend

Freebird04

Joined 4 years ago

DO NOT USE ABA APPLIANCES UNLESS YOU LIKED GETTING RIPPED OFF!. I've been a facility manager for close to 20 years, I've seen a lot of repairmen and service technicians. Don't make the same mistake I did by calling these folks. These folks are by far the worst I've ever seen and frankly they don't even deserve the one-star ranking

Doesn't Recommend

austininformant

Joined 6 years ago

Get second opinions before choosing ABA. If you do not see a service man take your A/C or appliance apart and actually test it be real careful.Make shure that you really need to replace the item or unit ask alot of questions.Observe the tech testing whatever is wrong and show you what lead them to that deduction.If they do not take it apart and show you what is wrong get another company to come out and see what they say.If they need to sell you more parts they did not diagnose it right please don't be fooled into buying something you don't need.Most of the time it can be a little fix and if they say the unit needs replacement get another opinion.Do not let them know you had another company out always act like the second company was the first and never let them see eachothers invoices.You be the judge just use common sense and always ask plenty of questions.Don't jump the gun just because its hot out and your A/C is not working get a motel room if you have to get comfortable for a night to get another company to come out.I cannot slam this company because of the review guidelines I can just give you some good advice be careful of what you are told to replace.Like the other reviewer with the cond. fan motor it could have been just a run capacitor that costs 20$ or some oiling.If any unit is less than 10 yrs old it can be fixed and there are parts that are universal too.I wish I could tell all but hopfully that is enough info for you to make the right decision before choosing ABA.

Doesn't Recommend

austinski

Joined 6 years ago

WORST SERVICE EVER! DO NOT USE ABA!. First, I was strong-armed into signing the invoice. The technician lied and said I could not find the part required for less than $229. Of course I found the part for $67 online. I contacted them immediately, but they side-stepped and ordered the parts before talking to me. They also failed to call or show up the day of the first appointment. You'd have to be out of your mind to use ABA Appliance! The 5 star rating listed in these reviews was obviously written by the owner.