1650 S Interstate 35, Round Rock, TX | Directions 7868130.495499 -97.679947
Mon. - Fri. 7am - 9pm;Sat. 7am - 7pm;Sun. 9am - 6pm
!!!!!!!!!!!!!!!!!! ABSOLUTELY TERRIBLE EXPERIENCE !!!!!!!!!!!!!!!!!!!!!!
I originally purchased 4 Nitto Crosstek tires from NTB off 35 in Round Rock about 1 year ago. Since then the inside of my set of tires had worn down to the cables. In reaction, I revisited NTB to get the issue checked out. I figured that road hazard would not cover the issue because it was likely a suspension problem. Boy did I not know the FREIGHT TRAIN that was about to hit me!!! They said that my two front tires were done for and that I needed lower ball joints, tie rods, and control arms. They gave me an estimate for the work.: $1450.00 I was not about to pay this much. I've done suspension work before no problem. I did all the listed repairs for $300. NTB told me that if I got the work done they would do the alignment at no charge. I finished the work on a Monday, 3 days after I bought the tires. I took it in to get it aligned. They quoted me $385 dollars!!!! They said that my alignment COULD NOT BE DONE without the use of CAMBER KITS. I told them that at that time I could not pay that because I had just spent 429 dollars on 2 new tires that were only a year old. I asked if they could align the tires the best they could. They said ok. This obviously did not happen. 20 minutes later I get my keys. It's been a month and 2 days, my tires up front are already BALDING again on the inside!!! I decided to take action and went to Firestone ready to pay the 300 plus dollars because I now have it. Firestone aligned my truck for 90 bucks!!!! NO CAMBER KITS!!!! NOT A PEEP!!!! I even mentioned that it may need them and they said NOPE it doesn't!!!! I went back to NTB furious, but held it together. I explained myself to the service manager and he thought I was running some sort of scam. He insultingly said, I CAN BUY THOSE TIRES BACK FROM YOU FOR 20 DOLLARS PER TIRE!!!! ARE YOU KIDDING ME??? I PAID 429 DOLLARS FOR THEM!!!! He then said WELL, WE CAN ROAD HAZARD THEM, BUT THEN YOU WONT GET ANYTHING, AS IF THAT WAS EVEN REMOTELY A SOLUTION TO THE PROBLEM! The bottom line is, they screwed up, and I had caught them red handed. The service manager wore a smirk the whole time and didn't even seem to believe himself when he talked. It was OUTRAGEOUS!!! I called and filed a formal complaint with NTB Corporate. Next step is the BETTER BUSINESS BUREAU. I should hear back within a few days (crossing fingers) . BEWARE!!!!!! DO YOUR HOMEWORK!!!!!!!!! GET A SECOND OPINION!!!!!!!!!! DONT BUY FROM NTB!!!!!!!!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Ntb on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.