Austin >Allied Security Links
Wonderful security system and cameras. Im an owner of a preschool in Round Rock, TX. Allied security installed a security system and cameras in my preschool. I now have cameras in all of my classrooms and they are amazing. I can log into the cameras on my cell phone or my ipad while I am away from the center and see what is going on at all times. The sales consultant was very polite and very helpful and answered all of my questions that I had. The installer that put in the equipment in was very friendly and he expalined how to use all of the equipment. He was very neat and made sure everything was clean before he left. I will definetly recommend Allied Security to anyone else that owns a preschool or childcare center!!
Installed an Alarm and Cameras.
This is my 1st time to give any company a review, after coming into contact with Allied Security Links I wanted to let people know our experience with ASL. My wife and I learned about ASL after attending a home and garden show in Austin, we initially only wanted to do a basic security system, but after talking with one of their sales consultants about our needs they went over the cost difference between doing a home automation system vs the plain jane alarm system, and we were amazed at how little the cost difference was to get started. For just a few dollars extra a month we could have a system that not only controls our alarm, but also controls our front porch light, door locks, and thermostat! Plus now that we had a home automation/ security system we no longer needed to keep our phone line, which we never used anyways. This saved us $20 a month! Mr. Osborne their installer came out to our house, was on time and was very polite and knowledgeable about the system and helping us set up our i-phones so that we could control all of our new devices from our smart phones, this is a very cool feature. All in all we were very pleased and impressed with the way ASL treated us and we would recommend ASL to all of our friends!
ASL Customer Experience.
We contacted Allied Security Links (ASL) in early March of 2011 while adding a cabana to our property that we wanted to hook up to an existing alarm system in the main house. We decided to replace the old system with a brand new installation provided by ASL. The five year old existing wiring and sensors could stay in place in the main house, while the cabana needed to be pre-wired by ASL. The original estimate was $1,600.00.
ASL sent an installer out for replacing the entire alarm system's electronics in the main house and pre-wiring of the cabana. The installer was knowledgeable and fast. But, he missed a couple wires and did not document zone assignments. At that time, ASL increased the estimate based on several items that were overlooked during the preparation of the original estimate. It first went to close to $1,900 then slightly over $2,000 and it finally ended up to be almost $2,300.00, all within a 4 day window. We accepted the increase and the system was activated in the main house by us signing a 3 year monitoring contract and pre-paying one year of monitoring service - well, that was definitely stupid on our behalf.
Then problems started. We activated the alarm and left the house. A couple miles down the road the monitoring service called since we apparently set off the burglar alarm - the installer set the time for leaving the house through the garage at 30 seconds. Sheetrock went up in the cabana and at that time we found there was no wire going to one of the display panels. Since ASL's installer wasn't available, we were told to run a CAT5 wire between the location of the main panel and the one that was missing, which we did.
The cabana was completed in April of 2011 and ASL's original installer returned to finish up that installation. He also attempted to correct the "leave delays" for activating the system, but messed up again. Arming the cabana also armed the main house and vice-versa so we had another number of false alarms.
ASL sent another installer on site to correct the situation. Since there was no documentation from the previous installer, the new installer attempted to figure things out on his own. Later that night we set the alarm system and went to bed. Minutes later the cops showed up. This time, our regular alarm code was programmed to set off the (silent) panic alarm.
At completion of the cabana, we also requested to have all the glass break detectors tested for correct functionality. However, the installer didn't have a tester and ASL committed to have somebody come back with test equipment (that they had to buy first). Over the course of several months multiple people attempted to test our glass break detectors and all struggled to provide solid proof about their proper functionality. They even suggested breaking a sheet of glass in the living room which we declined.
The second installer was sent back out and we jointly corrected alarm activation delays. In the meantime, we had documented all zones without ASL's help and in the process found also 4 unprotected zones. ASL agreed on adding more sensors. Upon their installation by their third installer, the system did not come back on, and we were left without any alarm system protection for a couple days. Then ASL suggested an additional power supply which was hastily installed by one of their co-owners. The next morning we had another false alarm caused by incorrectly configured sensors.
This time we simple felt enough is enough. We let ASL know that after six months of trial and error we no-longer wanted any of their services, and they agreed to let us go. But, not without collecting another $200 and making us waive 6 months of prepaid monitoring fees. We felt black-mailed since they would not allow us to transfer monitor services without us pitching in more money first. Overall we ended up paying ASL a staggering $2,959.75 (incl. 1 year of monitoring service).
Did we get screwed? Well, we let you be the judge.
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