Lakeway >Restaurants > Tugs Bar B Que
1113 Ranch Road 620 N, Lakeway, TX | Directions 7873430.375572 -97.945663
Food is not good enough for the slow service – Food is not good enough for the poor and slow service. We arrived at 10:30am on Sunday morning. There were only a few occupied tables besides ours in the huge restaurant. It took the waiter nearly 30 minutes to take our order. We did not get our food until almost 12pm. We had our kids with us and they started crying because they were so hungry around 11:45am. The manager and owner we not courteous or apologetic for the slow service. To top it all off, a creepy man that was sitting alone at the bar came over to our table because the kids were crying and asked us to make them stop crying or leave. He couldn't hear the TV with all their "noise." Sad that service was so poor when it was not a peak time most people eat, disappointing management did not own up to it, and infuriating for another customer to expect us to make a two year old stop crying when he would've been fine had the food been brought out in a reasonable amount of time.
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