Gumbo's
Round Rock, TX 78681
Phone: (512) 671-7925
05/08/2008 Posted by DineOutRegularly
Our party was 5 adults and a 7 month old (very well behaved little gentleman). We put our name on the list at 8pm. Wait will be about an hour. We'll enjoy the patio while getting a chance to visit and have a few drinks. After waiting for our waitress, it took an additional 20 minutes for 4 drinks to arrive. Tables who arrived after us gets seated. An hour passes by. Then another 15 minutes. Waitress comes by and says will check with hostess to see what the hold up is. Another group is taken inside to be seated. So I decide to go to restroom and on way back, I'd ask hostess. I met the hostess on the way, she joyfully informs me that our table was ready. Acting like I should go get the rest of my group. 9:30 - Finally seated. Scott is our waiter. It took a while for food to come. Our waiter disappears. Drink glasses sit empty. 10 minutes pass by. Finally Scott come out of kitchen, and we flag him over to request a refill. Our Food was GOOD as always. Except for the last bite of my blackened mahi mahi. It must have had some super hot spices on it. Figured it was a fluke. Nope, my sister had the same experience. Darn drinks empty again! We all finish, I request a refill and the dessert menu. Ordered the New Orleans Custard and the strawberry cheesecake. VERY GOOD and PLENTY for our table of 5. We couldn't finish them. Auto gratuity of 20% was added. Cuz we waited for tables as long as we did and sitting with empty tea glasses while seeing him standing in kitchen chatting, I felt 20% was a bit much. I know first hand what a great server Scott is. I noticed his ability to liven up a table and make the experience of Gumbos memorable - just at the table next to us. As well as experienced his phenomenal service in previous visits. The question I left with now - should I ever bring a sizable party to a restaurant again? Left Gumbo's a little after 11pm. Manager has yet to respond to my emailed comments.....
Pros: Food, Dessert, Romantic Evening for SMALL parties, Patio
Cons: Not good for Large Parties, 20% Gratutity added for parties of 5 or more, Server doesn't care if knows getting 20% anyway, Reservations on weekends only for Parties of 10 or more
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