Austin Shoe Hospital

11/05/09

Don't throw away your shoes!

by jacquelinemontoya at Citysearch

Take them to Austin Shoe Hospital instead. They can help you with most shoe repairs as well as leather reapirs. I've had some purses fixed that had broken straps, etc. They always do a great job and the price is reasonable considering you don't have to go out and buy a new pair of $100 shoes and then kill your feet trying to break them in.

05/07/08

Poor delivery and lack of customer service

by lhtennispro at Citysearch

I thought I had found the perfect place when I needed to have some customization done on cowboy boots. I wouldn't call the guy at the desk friendly by any means but he did say that it would be no trouble to sew some patches on to my boots in just a few days. A few days went by and I hadn't heard from the store so I called. I was told that he needed to talk to someone else and that I should call back the next day. So I called three days in a row (never once did this individual volunteer to call me). Finally, only a few days before I needed these boots to be finished, I was told that this would be custom order and that it would be another week before they were finished. Make sure if you take anything here that you get an honest and legitimate estimate for when your repairs will be finished. If they can't give you one, go elsewhere.

• Pros: Convenient location
• Cons: Poor customer service, can't deliver items on time

09/14/07

First Timer - Great Experience!

by john0425 at Citysearch

It was the first time I've ever had my shoes repaired. Usually I just by a new pair. However, decided to try it. They did an amazing job! The heel and sole were completely worn through. They were replaced and the shoe was reconditioned like new. The great thing was they are already worn in and comfortable. My dress shoes looked like one of thier before and after pictures. Although it took a week, will definitely do again. Worth the $40.00 to make my shoes look a million dollars!

• Pros: High Quality Work. Better then buying a new pair of shoes.
• Cons: Took about a week.

Response from this business

74679– March 02, 2009 at 14:09:20 PST

Thank you for your kind words. We do try and provide our customers with the best service possible and we are pleased to hear that you were happy with the level of service and repair work you received. Thank you for your business. We hope to work with you again in the future for any other items you need repair work on. Remember, that we also do leather repair as well for boots, purses, etc.

Editorial Review

by Contributor at Citysearch

Since 1906, Texas shoe repair chain polishes, dyes and fixes boots and heels as well as luggage, handbags and belts.