Radisson Hotel and Suites Austin
Austin, TX 78701
Phone: (512) 478-9611
Fax: (512) 473-8399
Ratings & Reviews Summary for Radisson Hotel and Suites Austin
What Users are Saying:
- Near entertainment
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User Reviews for Radisson Hotel and Suites Austin
07/28/2008 Posted by AngryatRadisson
I had the worst experience I've ever had at any hotel at this one. I booked my brother and his new wife a suite the night of their wedding and my other brother booked a couple of rooms for us and some friends. First, they confused our reservations. Heaven forbid two people with like last names make reservations for the same night. Second, while checking in I asked the woman at the front desk if they validated for parking and handed her my parking ticket, in the confusion of their screwing up our reservations she never gave it back to me. When I remembered it later and went down to pick it up, instead of giving me back my original ticket, they gave me a "Guest Parking Pass" and charged my bill $15 extra. I argued that it would have been nice to be warned about such a high parking price when making the reservation and they simply said one should expect it downtown. The next day, when leaving, my brothers who arrived at the same time paid half as much for parking using their original tickets. I got charged twice as much because I bothered to let the Radisson staff know I was their customer than if I had been some random person off the street using their garage. I've called to complain and request a credit 3 times and have been thoroughly brushed off by the staff. I have a list of other complaints (room was freezing, ice machine didn't work, soda machine didn't work), but this was the one that crossed the line. Do not stay here! Service is horrible!!
Pros: None
Cons: The entire experience
08/10/2005 Posted by mitzireed
me & my son stayed at the radisson & really enjoyed our stay. The staff was fantastic, friendly & very helpful. The renovation to the lobby is finished & having TGI Friday's & Starbucks there was wonderful. I did not notice any road noise like other people stated. There is also another advantage to staying there & it is that you can watch the bats fly you have a front seat view, my son thought that was cool. thank you all to all the employees at Radisson, Starbucks & last but not least TGI Fridays. I also would like to say I slept great there, the bed was the most wonderful thing to sleep in.
Pros: service, location
Cons: parking expensive
