Iron Cactus Mexican Grill & Margarita Bar
Austin, TX 78701
Phone: (512) 472-9240
Fax: (512) 472-5283
04/10/2008 Posted by hpnotiq_dime
I went there for a party and somehow my credit card was charged an additional $50 for a tip on a $112 check--and that was after I tipped the bartender $20 in CASH! I have been speaking with Nathan about this ERROR-giving them the benefit of the doubt and hoping that they would refund my money. I mean a $72 tip on a $112 bill? and it was all DRINKS--no food... Anyway, I have called and called and basically been given the run around. I was initially told this was no problem and it was clearly a mistake and they would speak to the bartender and refund my money. I am now being passed on to Paris (the GM) who acted as if he had NO IDEA what I was referring to when I called. So tonight I called Nathan for an update and as basically told --I've passed the information on and that's all I can do at this point. I will dispute this charge with my credit card company for a refund but feel that they could have handled this situation ALOT better. I won't be going back there ever and wouldn't recommend anyone else either. PS I never rec'd my copy/lost the recpt-so I picked up a duplicate from Nathan earlier this week--I noticed the "signed" copy they have says "Keep One Copy" not MERCHANT COPY & Customer copy. I'm uncertian if someone took my original signed copy & added the tip to the 2nd copy or what BUT it is very possible.
Pros: None! (I guess for the bartender-he got OVER BIG TIME)
Cons: Possible liars, theives, dishonest staff/employees
Write a review and share your thoughts with others
