12/23/08

Good gym. Terrible indoor cycling coach.

by supermark

I've been going to Pure for quite some time. It's good place to workout, but I've come to really dislike a few of the employees who use the place as their personal pick-up bar. One in particular as a portly bald guy who teaches "spin" classes. You can see him wondering around the gym nearly every evening hitting on new female members. It's repulsive and sleazy.

09/04/08

Disgruntled

by 1Austinguy

Be wary of third party billing company! Have seen several complaints by several frustrated former members. You can't even resign from the gym in person. They make you deal with this third party company. Ruined an otherwise good gym experience.

05/19/08

Best fitness gym in Austin!!

by seeklearnshare

Clean, professional and always up to date on the latest equipment and new fitness methods. Everyone there is knowledgeable, helpful and ready to motivate you to work out and reach your potential. Whether you are a professional athlete or a just starting this is the place to get fit and strong. it is also a locally owned and operated gym - if something is wrong you can find out how to fix it through the excellent management staff or the owners who are, more often than not, either in the office or teaching a class. They practice what they preach and know their fitness from top to bottom.

• Pros: Very Clean facilities, modern equipment, knowledgeable staff and owners on site!
• Cons: parking - but that is about to change for the better

05/19/08

Best Gym Ever

by svetlanafro80

I love Pure Austin! It is the best gym ever. I have been a member for two years now. I normally go to their quarry lake location. Yoga with Haya on Mondays and Pure Sculpt with Tiziana on Thursdays are my absolute favorites!

03/03/08

Great Gym

by lvmusicman79

I too am surprised at the negativity of some of these reviews. I too went through the signup process, and read over all of the documents carefully, so I wasn't surprised at the 1 year term or anything else. It's all fairly clearly spelled out on the signup sheets.

In any case, I've worked out in several gyms and this one is the best one that I've found hands down in Austin, in terms of ambience, and the type of people that workout there. I totally enjoy working out daily and would recommend this gym to others. In fact, I've signed up several others for it.

• Pros: Great ambience, clean equipment, clean bathrooms
• Cons: Parking is inconvenient right now (until they get the new parking garage built)

02/22/08

great gym!

by puglrrc2004

I am surprised at the negativity in these reviews. I understand that breaking contracts can be difficult, but that isn't the gym's fault. Read your contract!

The equipment is great! I agree on the loudness, but that too can be motivating, as many folks are in the gym getting solid workouts. I have worked with a personal trainer since October and she is great! She is moving on now, but we will definitely look into a new one. My husban and I are extrememly motivated when we walk into Pure. The staff is extremely friendly and the facility is top notch. We have belonged to gyms in the Boston area, and this one measures up to the best.

• Pros: Personal Training Staff, motivating environment

02/19/08

Horrible Customer Service

by user1900

So I signed up for a 3 month membership, liked it, decided to sign up for 1 year. The sales person, or young, inexperienced greeter said I would get a few things for signing up for 1 year. One of them was 50$ on my key card. After a few weeks, there was nothing on my key card and when I asked a "manager" about it she said that because I signed up before I was ineligible for any of those incentives, even though I still payed the same $150 initiation fee a 1st time member would pay. The girl who signed me up also knew I had been a member before because I kept the same key fob and parking sticker.

After I told the so called manager that I already got the shirt and tote bag and guest passes, which were by the way all free advertisement for them, she said, well we can't ask for those back.

How classless, I've never heard of such horrible customer service. I've given them over $576 in the last 5 months and will have given them well over $1000 when my contract is up. And they can't give me $50 like they said they would when I signed up? Unbelievable!!! They must really be hurting for money, although I don't see how, they are one of the most expensive gyms in Austin.

I decided to talk to another manager and he said it wasn't their policy to give incentives to an existing member, and I thought, but it's your policy to lie.

I had also brought a friend that day and wanted to treat her to something at the smoothie bar, which obviously I couldn't without any money on my key fob. It was totally embarrassing and the so called manager didn't do anything. A simple gesture of buying us a $5 smoothie would have been better than nothing.

I hope the owner reads this and just sees how useless the staff is. Maybe useful to the owner by not owning up to mistakes, but very useless to the clientele. I just moved back to Austin and had higher expectations, but obviously the friendly aspect is nonexistent in some parts.

09/30/07

Horrible policies and service!

by rsilverm

I paid roughly $930 in advance for an "executive" membership that lasts for 13 months. Soon after, I got pregnant and Pure Austin offers absolutely no regular prenatal programs, unlike some other gyms and studios in town, such as LifeTime Fitness or Yoga Yoga. I tried in vain to cancel my membership and get some of my money back, but the gym and their billing service wouldn't let me. The gym could not have been less helpful or understanding. DO NOT JOIN PURE AUSTIN if you want any flexibility, or think you may move or need to cancel! THey have TERRIBLE customer service and policies. They also have terrible options for pregnant or postnatal women and don't offer childcare. Join another gym, such as LifeTime!

• Cons: Terrible cancellation policies and customer service

08/13/07

Loud but nice, avoid Mondays

by sadiaz

Pure has nice selection of equipment. Good selection of classes. Equipment is well maintained & very clean. Bathrooms and locker rooms are very clean.

Gym is too loud. I have to yell to workout partner. The bike classes are open to the rest of the gym. So you have to listen to bike instructor's 70s-80s pop music as you try to work out. Instructors are over-priced, some are worth the price (Paul) others not even close (Rick).

• Pros: Equipment, CLEAN, close to home
• Cons: Too loud (sound like Golds Gyms)

07/16/07

Great Gym!

by emerald_volcano

I love it at Pure Austin! I am also a Curves girl and wanted another gym where I could be accepted and treated with respect even though I am not in shape. I also need a place where I could get my cardio in to supplement my Curves workouts.

You get what you pay for! When you walk in you are greeted by the staff. They give you towels for your shower and answer any questions you may have. Equipment such as the elliptical machines are open and I don't have to wait to get on them. Classes do not cost extra. It is clean and the overall environment is one of acceptance so this motivates me to workout even more. I feel like a team player on the team of Pure Austin!

• Pros: Location, Atmosphere
• Cons: N/A