RunTex

10/02/2008 Posted by jeffdg

We too were disappointed with the service at the Gateway store. My wife had heard they were a great place to go for people new to running and jogging. When we arrived, the salesperson, while very knowledgeable about feet and shoes, seemed disinterested in helping her. After finally examining her feet and her stride, he disappeared for 5 minutes to bring back only 1 pair of shoes. Then, another customer came in who needed to be rung up. The salesperson excused himself to do this, but sat at the register talking while we waited for him to come back. As another reviewer suggested, perhaps it would be best to stick to their other store.

03/23/2007 Posted by jsavner

My wife is a new runner, so for her birthday I got her a gift certificate to RunTex thinking they could help her pick out a new pair of shoes. With their reputation it seemed like a great idea. Unfortunately our experince has been terrible. On my wifes first trip, the young man helping her was far more interested in watching the basketball game than helping her. He gave her three pairs to try and did not offer any information on pros, cons etc. She came home with something but felt dissatisfied with the selection. We took the shoes back and tried again. This time, the baseball game was far more interesting. The gentleman helping her pulled out a pair of Adidas since that is what she had on. Again, no questions about weekly mileage, type of running, running goals etc. She then wanted to go look at clothes. Instead of any of three staff in the store offering to help her pick something out, find sizes, they were more interested in hanging out behind the counter. We are emailing the management to see if we get a response. If not, we'll be taking the shoes back and getting our money back. One goes to RunTex for the help in picking something out for their running style, and needs. With the help she received, we could do better at the outlet mall where there is no expectation of service. Perhaps our error was in not going to the Riverside store and trying the Gateway store. It seems to us that if they can't offer the same level of customer service at all stores, then they have to many stores. Another peice of advice is that it might be time to turn the TV off! Speciality stores like RunTex only have their customer service to make them stand apart. They have not provided even that with this customer. If they do make this right, I will provide a follow up comment.

Pros: Great selection of shoes and accessories

Cons: Experinced terrible customer service to justify their prices

05/21/2004 Posted by laydbug

These people know their shoes! The prices are a bit higher than some other places but here you are paying for service and selection. If you are not sure which running shoes are best for your feet, they can help. I definitely will pay a premium to ensure that I am wearing the best shoe for my foot type. And they do sell you the best shoe, not always the most expensive shoe. The one they helped me pick out was a shoe in the middle of the price range.

Pros: service, selection

01/03/2003 Posted by platkat

The person who helped me knew everything there is to know about running shoes. I spent a lot of time trying on shoes, but I walked out of there knowing that I had the right pair for my feet.

06/21/2002 Posted by jimmysearch

Awesome staff! They made me try on 9 pairs of running shoes to find the one that was right for me, they were helpful with explaining a number of questions I had about running and training for a marathon, and I really like how they are locally owned.

Pros: staff, local business