Hotel San Jose
Austin, TX 78704
Phone: (512) 444-7322
08/05/2006 Posted by nmcginnis
Brides beware: My husband and I chose the San Jose Hotel for our wedding night. We booked a courtyard suite for two nights (a $600+value). Including out of town guests for our wedding, we occupied 7 rooms valued over $3000. We were treated like anything but valued customers. The management was rude and hard to work with. They made having bridal portraits in their courtyard unbearable. We had to comply with their strict guidelines of where we could go, how much time to take (15 minutes, max) and their rule that they would not allow more than one individual at a time in the photo. If for any reason, we did not comply "$500 would be added to our bill". We had to fight just to get that - which added a lot of stress to the process. (Management actually referred to my request of having a portrait taken with my mother as unacceptable.) Our other main issue was they did not clean our courtyard suite from the night before. When my husband and I came back to our room after our wedding, the room still had all the garbage in it from the bridal parties day or preparing. Our sheets were dirty, too. This after I personally asked housekeeping to change our sheets I had no idea they wouldnt even clean the room. The hotel is beautiful. The rooms are expensive but perfectly decorated. It was because of this that we decided on the San Jose Hotel. But after trying to work with the management, who were pretentious and unaccommodating, we quickly realized that it was not worth the hassle OR the risk for our very special occasion. They treated us like they could care less if we returned so we are going to do them the favor of just that.
Pros: Beautiful Rooms, Perfectly Landscaped
Cons: Horrible Management, Rooms Not Cleaned on Wedding Night
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