Longhorn Collision Center

09/16/2008 Posted by texans4life

Wow. I'll never go here again. Total F- grade workmanship. My car was rear-ended. It was the other driver's fault and their insurance was taking care of it. I requested Longhorn because of supposed good reviews on the internet. That was the worst mistake I ever made. I brought my car in for damages to the rear bumper and trunk. Not a minor fender bender, but not a total loss. Regardless, I drove it in with a perfectly working exhaust, fully charged battery, and an intact sirius antenna. Before I brought it in, the adjuster from the other driver's insurance company inspected the car (and I was there during the inspection). There was no damage to the exhaust, and the car started on a dime, *everytime* and still drove/ran like it did before. Oh yeah, and the radio worked fine too. I brought the car to Longhorn - they quoted me seven days and had it "completed" in six. I had a rental car for that time, paid for by the insurance. Longhorn called to say the car was ready, and that I could return the rental. I returned the rental, picked the car up, and they gave me back a car with a broken exhaust, a dead battery, and a ripped out sirius antenna. I ended up having the rental for another 3 days. The other driver's insurance company, rightfully, would not pay for the rental because the damage claim was closed out when the car was picked up. They asserted that Longhorn was responsible for the additional rental charges, due to Longhorn's poor workmanship. Longhorn called the insurance company, and tried to get them to pay for my rental ("as a favor to me" -gee thanks) The insurance company (rightfully) wouldn't budge, and then Enterprise tried to bill Longhorn the $85 for the extra 3 days. LONGHORN REFUSED TO PAY. This left me as the final person to secure payment of the vehicle and they charged my credit card the $85. Longhorn stuck me with 3 extra days of inconvenience, plus an $85 rental bill for THEIR shoddy workmanship.

Pros: None

Cons: Everything. Worst of all was the workmanship.

09/08/2008 Posted by virginat

Excellent repair work done on my car. Most friendly and helpful personnel, Thank You Frank-Flora-Larry!

08/27/2008 Posted by bsbigtime

Longhorn collision is nothing but garbage. They will charge the insurance for parts that are not replaced. Charge the insurance and customers for service that is never done. Fix cars for cash and not keep any records of the transaction. Have you vehicle worked on by unqualified techs. If you do decided to go there ask to see the employees certifaction. There will be none.

08/19/2008 Posted by dburck

We were very pleased with the finished product.Took a little longer than we expected,but it looked great.

07/31/2008 Posted by floralonghorn1

HELLO EVERYONE AND ALLOW ME TO INTRODUCE MYSELF MY NAME IS FLORA LONGORIA @ I WORK AT LONGHORN COLLISION CENTER.I HAVE NOTICE THAT SOMEONE HAS TAKEN THE TIME TO REVIEW ALL OUR COMMENTS AND EXCUSE THEM OFF BEING FRAUD..SO I WILL TAKE THE TIME TO REPLY BACK TO THE FALSE REMARK .WE ARE A BUSINESS OF PROFESIONAL PEOPLE!OFCOURSE WE CHECK CITY SEARCH ,WOULDNT EVERYONE WANT TO KNOW HOW THERE COMPANY IS DOING?NIETHER I OR OR MY FELLOW EMPLOYEES WOULD TAKE THE TIME TO MAKE UP SUCH COMMENTS (VERY BUSY@WORK).AND WE WOULD NOT ALLOW SUCH A THING!! PLUS WE HAVE ALL THESE REMARKS IN OUR LOBBY .YOU KNOW PROOF TO ALL THESE POSTINGS ON CITY SEARCH.WE ASK OUR CUSTOMER TO MAIL IN HOW WE DID & IF THEY FEEL LIKE POSTING IT ON CITY SEARCH THEY CAN! ANYONE IS MORE THAN WELCOME TO REVIEW OUR REVIEWS IN OUR LOBBY & PHONE OUR CUSTOMERS.THE MAJORITY OF OUR BUSINESS IS FROM REFERRELS..JUST ASK AROUND WE HERE AT LONGHORN TAKE PRIDE IN OUR WORK!!"OUR CUSTOMERS BEING HAPPY MATTERS TO US MOST!!" IF WE HAVE DONE SOMETHING WRONG WILL BE MORE THAN GLAD TO FIX IT!! AFTER ALL NO ONE CAN WALK ON WATER..BUT WE SURE DO TRY OUR BEST. I WILL BE MORE THAN GLAD TO SHOW ANYONE THE PROOF TO OUR REVIEWS YOU CAN EVEN CHECK ON ANGIE'S LIST..ANYHOW; WHAT KIND OF COMPANY WOULD WE BE TO DO SUCH A THING THAT IS SO UNPROFESIONAL.....I DONT NEED TO HAVE REVIEW TAKEN OFF OF HERE OR MADE UP! WE AT LONGHORN STAND BY OUR WORD & WORK AND CUSTOMERS..SO PEOPLE WHO READ THIS REVIEW BELOW I WOULD BE MORE THAN HAPPY TO SHOW YOU THE PROOF BEHIND OUR REVIEWS & HAVE OUR CUSTOMERS SPEAK WITH YOU BECAUSE WE HAVE SUCH A FRIENDLY CONNECTION WITH THEM , THEY WOULD TAKE THE TIME TO DO THAT FOR US.SORRY THAT SOMENONE TOOK THE TIME TO POST FALSE INFO ABOUT..HAVE A BLESSED DAY FROM FLORA @ LONGHORN COLLISION CENTER 512-441-3368!

Pros: WE ARE THE BEST-TRUST WORTHY

Cons: N/A HERE

07/31/2008 Posted by capthtz

I was looking for a collision repair place and came across this on citysearch. I HAVE NOT actually been to this place but if you look at the reviews, its completely obvious that they are fake! Look how they have multiple reviews on a single day or week but many months with gaps. Coincidence? I think not. Look at the names for a lot of the consecutive reviews. Its a couple letters, often repeated, with a couple numbers. I would be very weary of these reviews if I were you.

0 out of 1 people found this review helpful

07/22/2008 Posted by 1222stepA1

just to let it be known...smooth process, the whole staff is friendly, and you have to love there 4-legged friend...

07/18/2008 Posted by golfitup08

they worked on my vehicle in a timely matter,quite efficent and the whole staff is very friendly . overall i would consider this a excellent job.

Pros: friendly,great work, and timely

Cons: parking in front

07/18/2008 Posted by camacho69

Not only was my truck ready before I expected but to take the extra step to clean/wash it really made an impression on me.I will gladly recommend Longhorn to everyone I know.

Pros: easy,friendly,timely

07/18/2008 Posted by parhar11

This was a quick and painless process. The finish product looks great! Thank you sll for making it so easy.

Pros: great customer service

Cons: n/a