Longhorn Collision Center
Austin, TX 78704
Phone: (512) 441-3368
09/16/2008 Posted by texans4life
Wow. I'll never go here again. Total F- grade workmanship. My car was rear-ended. It was the other driver's fault and their insurance was taking care of it. I requested Longhorn because of supposed good reviews on the internet. That was the worst mistake I ever made. I brought my car in for damages to the rear bumper and trunk. Not a minor fender bender, but not a total loss. Regardless, I drove it in with a perfectly working exhaust, fully charged battery, and an intact sirius antenna. Before I brought it in, the adjuster from the other driver's insurance company inspected the car (and I was there during the inspection). There was no damage to the exhaust, and the car started on a dime, *everytime* and still drove/ran like it did before. Oh yeah, and the radio worked fine too. I brought the car to Longhorn - they quoted me seven days and had it "completed" in six. I had a rental car for that time, paid for by the insurance. Longhorn called to say the car was ready, and that I could return the rental. I returned the rental, picked the car up, and they gave me back a car with a broken exhaust, a dead battery, and a ripped out sirius antenna. I ended up having the rental for another 3 days. The other driver's insurance company, rightfully, would not pay for the rental because the damage claim was closed out when the car was picked up. They asserted that Longhorn was responsible for the additional rental charges, due to Longhorn's poor workmanship. Longhorn called the insurance company, and tried to get them to pay for my rental ("as a favor to me" -gee thanks) The insurance company (rightfully) wouldn't budge, and then Enterprise tried to bill Longhorn the $85 for the extra 3 days. LONGHORN REFUSED TO PAY. This left me as the final person to secure payment of the vehicle and they charged my credit card the $85. Longhorn stuck me with 3 extra days of inconvenience, plus an $85 rental bill for THEIR shoddy workmanship.
Pros: None
Cons: Everything. Worst of all was the workmanship.
Response from this business
Write a review and share your thoughts with others
