Longhorn Collision Center

Replying to comment below-OFFICE MANAGER @LONGHORN COLLISION CENTER-FLORA LONGORIA

by floralonghorn1 at Citysearch

HELLO EVERYONE AND ALLOW ME TO INTRODUCE MYSELF MY NAME IS FLORA LONGORIA @ I WORK AT LONGHORN COLLISION CENTER.I HAVE NOTICE THAT SOMEONE HAS TAKEN THE TIME TO REVIEW ALL OUR COMMENTS AND EXCUSE THEM OFF BEING FRAUD..SO I WILL TAKE THE TIME TO REPLY BACK TO THE FALSE REMARK .WE ARE A BUSINESS OF PROFESIONAL PEOPLE!OFCOURSE WE CHECK CITY SEARCH ,WOULDNT EVERYONE WANT TO KNOW HOW THERE COMPANY IS DOING?NIETHER I OR OR MY FELLOW EMPLOYEES WOULD TAKE THE TIME TO MAKE UP SUCH COMMENTS (VERY BUSY@WORK).AND WE WOULD NOT ALLOW SUCH A THING!! PLUS WE HAVE ALL THESE REMARKS IN OUR LOBBY .YOU KNOW PROOF TO ALL THESE POSTINGS ON CITY SEARCH.WE ASK OUR CUSTOMER TO MAIL IN HOW WE DID & IF THEY FEEL LIKE POSTING IT ON CITY SEARCH THEY CAN! ANYONE IS MORE THAN WELCOME TO REVIEW OUR REVIEWS IN OUR LOBBY & PHONE OUR CUSTOMERS.THE MAJORITY OF OUR BUSINESS IS FROM REFERRELS..JUST ASK AROUND WE HERE AT LONGHORN TAKE PRIDE IN OUR WORK!!"OUR CUSTOMERS BEING HAPPY MATTERS TO US MOST!!" IF WE HAVE DONE SOMETHING WRONG WILL BE MORE THAN GLAD TO FIX IT!! AFTER ALL NO ONE CAN WALK ON WATER..BUT WE SURE DO TRY OUR BEST. I WILL BE MORE THAN GLAD TO SHOW ANYONE THE PROOF TO OUR REVIEWS YOU CAN EVEN CHECK ON ANGIE'S LIST..ANYHOW; WHAT KIND OF COMPANY WOULD WE BE TO DO SUCH A THING THAT IS SO UNPROFESIONAL.....I DONT NEED TO HAVE REVIEW TAKEN OFF OF HERE OR MADE UP! WE AT LONGHORN STAND BY OUR WORD & WORK AND CUSTOMERS..SO PEOPLE WHO READ THIS REVIEW BELOW I WOULD BE MORE THAN HAPPY TO SHOW YOU THE PROOF BEHIND OUR REVIEWS & HAVE OUR CUSTOMERS SPEAK WITH YOU BECAUSE WE HAVE SUCH A FRIENDLY CONNECTION WITH THEM , THEY WOULD TAKE THE TIME TO DO THAT FOR US.SORRY THAT SOMENONE TOOK THE TIME TO POST FALSE INFO ABOUT..HAVE A BLESSED DAY FROM FLORA @ LONGHORN COLLISION CENTER 512-441-3368!

• Pros: WE ARE THE BEST-TRUST WORTHY
• Cons: N/A HERE

Longhorn

by aschadha at Citysearch

Service was great. Worked around my schedule which was greatky appreciated

• Pros: Service&Quality

Pleased with work

by Ajanovic at Citysearch

Very good service,friendly,will always return if I need service.Thanks for giving me a ride.Special thanks to Frank and Flor ( girl that works in lobby) .They are very friendly.

• Pros: Staff

Great Job

by Generalov at Citysearch

Thank you for your quality work and speedy service.My Pink Cadillac looks brand new again now that all the hail dents are removed.You are the Best of the Best.Thank you Longhorn Collision

• Pros: Quality, Quick turn around

Timely Work

by texanbyheart at Citysearch

Your staff was courteous and proffessional, arare attribute to your profession.Thank you for your outstanding service.

• Pros: Quality Work
• Cons: Traffic in front

Wonderful Service

by dmos at Citysearch

Wonderful service-very professional and customer friendly.Frank went above and beyond to help me and my car. Thank you all so much.Excellent!

• Pros: Customer Friendly
• Cons: front parking

You Rock

by mchapa79 at Citysearch

Went to Longhorn to get my vehicle fixed. Very easy process, no waiting,courteous, called the rental car company for me , arrived and my convenience was always considered.

• Pros: Easy process, courteous

Quick & Pleasant

by tovararthur at Citysearch

I went to longhorn because they where a preferred shop.Great service and the job only took 3 days .Thanks

second time around

by carolrob09 at Citysearch

This is the second time I have brought my car to Longhorn Collision Center. Its been great doing business with them.

• Pros: great work
• Cons: front parking

Worst collision repair in Austin

by texans4life at Citysearch

Wow. I'll never go here again. Total F- grade workmanship.

My car was rear-ended. It was the other driver's fault and their insurance was taking care of it. I requested Longhorn because of supposed good reviews on the internet. That was the worst mistake I ever made.

I brought my car in for damages to the rear bumper and trunk. Not a minor fender bender, but not a total loss. Regardless, I drove it in with a perfectly working exhaust, fully charged battery, and an intact sirius antenna. Before I brought it in, the adjuster from the other driver's insurance company inspected the car (and I was there during the inspection). There was no damage to the exhaust, and the car started on a dime, *everytime* and still drove/ran like it did before. Oh yeah, and the radio worked fine too.

I brought the car to Longhorn - they quoted me seven days and had it "completed" in six. I had a rental car for that time, paid for by the insurance. Longhorn called to say the car was ready, and that I could return the rental. I returned the rental, picked the car up, and they gave me back a car with a broken exhaust, a dead battery, and a ripped out sirius antenna.

I ended up having the rental for another 3 days. The other driver's insurance company, rightfully, would not pay for the rental because the damage claim was closed out when the car was picked up. They asserted that Longhorn was responsible for the additional rental charges, due to Longhorn's poor workmanship. Longhorn called the insurance company, and tried to get them to pay for my rental ("as a favor to me" -gee thanks) The insurance company (rightfully) wouldn't budge, and then Enterprise tried to bill Longhorn the $85 for the extra 3 days. LONGHORN REFUSED TO PAY. This left me as the final person to secure payment of the vehicle and they charged my credit card the $85. Longhorn stuck me with 3 extra days of inconvenience, plus an $85 rental bill for THEIR shoddy workmanship.

• Pros: None
• Cons: Everything. Worst of all was the workmanship.

Response from this business

xxob1xx– September 18, 2008 at 12:47:17 PDT

When this vehicle arrived in our shop, it had damage to the exhaust system and a dead battery. After the customer picked up the vehicle (which was ready in 6 days instead of the 7 days we estimated), he told us the damage to the exhaust system was part of the accident. So we contacted the insurance company who denied the claim as they determined it was not part of the accident. For good customer relations, we replaced the exhaust system and replaced the battery at our cost. We never received a bill from the rental car company for their charges, which we would have paid.

As far as the Sirius radio antenna is concerned, it arrived in our shop installed in a very non-professional manner. We did nothing to further damage the existing installation, which was doomed to failure at some point.

We feel we bent over backward for this customer to insure his complete satisfaction. We are quite surprised at the comments in his review.

repeat customer

by virginat at Citysearch

Excellent repair work done on my car. Most friendly and helpful personnel, Thank You Frank-Flora-Larry!