Longhorn Collision Center

second time around

by carolrob09 at Citysearch

This is the second time I have brought my car to Longhorn Collision Center. Its been great doing business with them.

• Pros: great work
• Cons: front parking

Longhorn

by aschadha at Citysearch

Service was great. Worked around my schedule which was greatky appreciated

• Pros: Service&Quality

Pleased with work

by Ajanovic at Citysearch

Very good service,friendly,will always return if I need service.Thanks for giving me a ride.Special thanks to Frank and Flor ( girl that works in lobby) .They are very friendly.

• Pros: Staff

Great Job

by Generalov at Citysearch

Thank you for your quality work and speedy service.My Pink Cadillac looks brand new again now that all the hail dents are removed.You are the Best of the Best.Thank you Longhorn Collision

• Pros: Quality, Quick turn around

Timely Work

by texanbyheart at Citysearch

Your staff was courteous and proffessional, arare attribute to your profession.Thank you for your outstanding service.

• Pros: Quality Work
• Cons: Traffic in front

Wonderful Service

by dmos at Citysearch

Wonderful service-very professional and customer friendly.Frank went above and beyond to help me and my car. Thank you all so much.Excellent!

• Pros: Customer Friendly
• Cons: front parking

You Rock

by mchapa79 at Citysearch

Went to Longhorn to get my vehicle fixed. Very easy process, no waiting,courteous, called the rental car company for me , arrived and my convenience was always considered.

• Pros: Easy process, courteous

Quick & Pleasant

by tovararthur at Citysearch

I went to longhorn because they where a preferred shop.Great service and the job only took 3 days .Thanks

Worst collision repair in Austin

by texans4life at Citysearch

Wow. I'll never go here again. Total F- grade workmanship.

My car was rear-ended. It was the other driver's fault and their insurance was taking care of it. I requested Longhorn because of supposed good reviews on the internet. That was the worst mistake I ever made.

I brought my car in for damages to the rear bumper and trunk. Not a minor fender bender, but not a total loss. Regardless, I drove it in with a perfectly working exhaust, fully charged battery, and an intact sirius antenna. Before I brought it in, the adjuster from the other driver's insurance company inspected the car (and I was there during the inspection). There was no damage to the exhaust, and the car started on a dime, *everytime* and still drove/ran like it did before. Oh yeah, and the radio worked fine too.

I brought the car to Longhorn - they quoted me seven days and had it "completed" in six. I had a rental car for that time, paid for by the insurance. Longhorn called to say the car was ready, and that I could return the rental. I returned the rental, picked the car up, and they gave me back a car with a broken exhaust, a dead battery, and a ripped out sirius antenna.

I ended up having the rental for another 3 days. The other driver's insurance company, rightfully, would not pay for the rental because the damage claim was closed out when the car was picked up. They asserted that Longhorn was responsible for the additional rental charges, due to Longhorn's poor workmanship. Longhorn called the insurance company, and tried to get them to pay for my rental ("as a favor to me" -gee thanks) The insurance company (rightfully) wouldn't budge, and then Enterprise tried to bill Longhorn the $85 for the extra 3 days. LONGHORN REFUSED TO PAY. This left me as the final person to secure payment of the vehicle and they charged my credit card the $85. Longhorn stuck me with 3 extra days of inconvenience, plus an $85 rental bill for THEIR shoddy workmanship.

• Pros: None
• Cons: Everything. Worst of all was the workmanship.

Response from this business

xxob1xx– September 18, 2008 at 12:47:17 PDT

When this vehicle arrived in our shop, it had damage to the exhaust system and a dead battery. After the customer picked up the vehicle (which was ready in 6 days instead of the 7 days we estimated), he told us the damage to the exhaust system was part of the accident. So we contacted the insurance company who denied the claim as they determined it was not part of the accident. For good customer relations, we replaced the exhaust system and replaced the battery at our cost. We never received a bill from the rental car company for their charges, which we would have paid.

As far as the Sirius radio antenna is concerned, it arrived in our shop installed in a very non-professional manner. We did nothing to further damage the existing installation, which was doomed to failure at some point.

We feel we bent over backward for this customer to insure his complete satisfaction. We are quite surprised at the comments in his review.

repeat customer

by virginat at Citysearch

Excellent repair work done on my car. Most friendly and helpful personnel, Thank You Frank-Flora-Larry!