Texas Blooms at Dobie Mall
Austin, TX 78705
Phone: (512) 474-7719
Ratings & Reviews Summary for Texas Blooms at Dobie Mall
What Users are Saying:
- Custom arrangements
- Budget-conscious
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User Reviews for Texas Blooms at Dobie Mall
02/14/2007 Posted by joozu6
I ordered some flowers to be delivered to my wife on Valentines day. By 3pm they still had not been delivered. The customer service was no help. They only know the status of deliveries after their drivers have returned at 4pm. I was imbaraced and hurt that my wife was not able to recieve her flowers before she left school for the day. I will never order from this store again.
Pros: Doesn't matter if the flowers aren't even delivered
Cons: Poorly-run business. Poor customer service.
03/28/2003 Posted by thatmanmikewats
Texas blooms has a great website. I was able to quickly browse through the different arrangements to find the perfect match for my budget and taste. This should be a plus for anyone who doesn't have the time to go from floral shop to floral shop searching for a specific display. The website was helpful, the selection was hot, but the customer service is what made me presently loyal to Texas Blooms. I called maybe a half hour before closing but any onlooker wouldn't know it because the attendant was extremely patient with me and even customized my order free of charge. Not only that, but she waited after hours for me to pick up the arrangement, which was so breathtaking that I had a hard time giving it away. I could go on... but i don't want this to show up in the personals section. Good luck.
Pros: open late, great service, website
Cons: downtown parking
02/13/2003 Posted by Indigo31
I asked my secretary to order flowers to congratulate a new mom who was out on maternity leave. She had the unfortunate experience of ordering flowers from Texas Blooms. Several days later, I saw the new mom and asked if she had received her new flowers. She had not. When we called the florist to find out why, they claimed to have left the flowers at the front door when no one answered. The staff was extremely rude and unappologetic and refused to redeliver the flowers at no cost. As a result, we canceled payment on the credit card and ordered from a more reliable florist. I have never heard of a florist leaving flowers at the door! Extremely poor customer service as far as I'm concerned.
