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Ann Kelso Salon and CitySpa

1400 S Congress Ave Ste A 170
Austin, TX 78704
Phone: (512) 467-2663

Ratings & Reviews Summary for Ann Kelso Salon and CitySpa

5 Star Rating
 
(34 reviews)
4 Star Rating
 
(3 reviews)
3 Star Rating
 
(2 reviews)
2 Star Rating
 
(1 reviews)
1 Star Rating
 
(4 reviews)

User Reviews for Ann Kelso Salon and CitySpa

5 Star Rating: Highly Recommended

09/06/2008 Posted by medicalwhat

DANNY is the super best!!! I've been 'seeing' Danny for gosh 3 or 4 years?? HE is amazing!! His color is spot on and he will work with you on whatever your hair needs. When you meet Danny your usually greeted with that amazing warm smile of his. He takes you to his station and proceeds to make you his only priority while you are with him. He listens to what your thoughts are, your concerns and questions. Then tells you what he thinks, and works with you to get your desired look..... When I see Danny I get to spend 3-4 hours with him for a color, hi-lights and cut; followed by an amazing blo-dry and style that makes me feel sxy as heck! I love that. Anne Kelso did their part in getting ahold of Danny. So when you call ask for Danny! Great job Anne Kelso keep of the good work!

5 Star Rating: Highly Recommended

08/03/2008 Posted by junebugbaby

I just got a fantastic cut and highlight from Anne Kelso's newest stylist, Todd. He did an amazing job making me feel comfortable, gave me an incredible massage while shampooing, and was so much FUN to talk to. He took the time to explain all the products to me and made sure I knew how to style my great new cool cut when I got home. He made me laugh, was on time and foiled my hair faster than anybody! He has SO much experience, I'm glad I got to know him before he gets to be booked up all the time. Did I mention the highlights were the best I ever had??

Pros: Friendly, fast and FUN!!!!

Cons: None that I saw...

5 Star Rating: Highly Recommended

07/18/2008 Posted by Laudius24

I stopped by Ann Kelso Salon for an emergency haircut and facial during a trip here from Colorado. My skin and hair always go crazy with the climate change. From the moment I walked in I was greeted like a friend by the front desk staff. They got me in on the same day in my desperation. Georgia gave an excellent hour long facial with delicious smelling product. She is warm, nurturing and made me totally comfortable. My haircut with Suzanne was perfect. Listened to all my concerns and helped me find product to tame the crazies. An overall excellent experience. Thanks for making a colorado girl comfortable in Texas!

Pros: Same day booking, fantastic front desk and staff

Cons: Not close enough to me!

1 Star Rating: Not Recommended

07/11/2008 Posted by shmh

I really looked forward to a creative stylist and a great haircut when I went to Anne Kelso! I got neither plus the stylist (I use the term loosely) was rude beyond belief. We talked prior to the haircut and I explained my wants and needs but she then proceeded to do exactly what she wanted to do - cut my hair extremely short when I kept telling her that I did not want this to look like a "new" haircut and preferred to come in frequently rather than having it take two weeks to get to a decent length. Did I mention that she also cut my ear with her scissors and did nothing to cover it until I told her that it was stinging. When she finished, she said that she was an "organic" stylist and did not like to style hair that wasn't going to have a natural look???? What could that possibly mean? I cannot believe that I have to live with this terrible cut but I can tell you that I will never set foot in that salon again. The worst experience I have had anywhere in a long long time.

Response from this business

Response from Barbara Ann Kelso
Posted on 07/18/2008
We at Ann Kelso Salon and CitySpa were upset to hear that you had a "terrible" experience in our salon. We are more upset that you did not see the many postings about the guarantee of our services, not only located around the salon, but also at the front desk visible upon check out. Our response is to ensure that each new client knows they are welcomed to discuss any problem with us. We will be addressing this situation in our next staff meeting as an educational tool. I am personally sorry you did not feel empowered to call us directly to discuss your concerns, and instead chose an avenue that harms 35 other people who are outstanding service providers. We hope that you would consider calling us and allow us to address your specific concerns. We look forward to the opportunity to remedy this situation with you. Please feel free to call Colleen Briggs, our director, or myself, Barbara Ann Kelso.
5 Star Rating: Highly Recommended

01/31/2008 Posted by celebrity19812004

All that I have to say is that Danny really knows how to handle curly hair! I have a ton of hair and curl. Danny made me feel comfortable and really had a grasp of the curly hair issue...lol Danny not only cut, but styled, straightened, cut some more, styled some more and completely made me look like a different person. I loved it! Thank you Danny for all of your help...Austin Texas Congress Location!

Pros: Danny's complete knowledge of all types of hair.

Cons: Parking

5 Star Rating: Highly Recommended

11/01/2007 Posted by rubyrockit

Sabrina is awesome! I waited waaaay too long (again) to get my brazilian, and it still didn't hurt! She is so fast and really makes the whole thing pretty easy for me! Great girl, great waxer!!!

0 out of 1 people found this review helpful

5 Star Rating: Highly Recommended

10/02/2007 Posted by 360girl

I’ve been getting waxed, since my sophomore year in college. And, though I dare not divulge exactly how long ago that was, suffice to say, I am a veteran of the great Brazilian waxing debacle. Over some years and several states, I have been burned, humiliated, skinned, and even sexually propositioned! Any woman reading this, who has ever had a Brazilian, much less many Brazilians, can attest to what an absolute nightmare waxing can be. I have never met a masseuse I didn’t like, but finding someone to rip hair out of the most sensitive area on my body, and do it with little to no pain seems rather impossible, right? At Ann Kelso salon, I met an angel named Sabrina Ewing, who proved the contrary. I had heard about Ann Kelso when they were still at their north location, but never stopped in to evaluate the hype. A couple of weeks ago, I met a friend for lunch at Mars. She asked me if I had seen the brand new swanky 78704 building, and if I had been to the new Ann Kelso housed inside. This brought our conversation to the topic at hand. WHERE DO YOU FIND AN ESTHETICIAN THAT WON’T TORTURE YOU? When our hysteric laughter subsided, she informed me that she had been going to Sabrina for the least painful bikini, leg, and eyebrow waxes that she had ever experienced. Based upon my friend’s recommendation, I decided to give Sabrina a try, though I was still a bit apprehensive about getting a Brazilian on our first encounter. Sabrina not only met my expectations—she exceeded them. Not only was it relatively painless, compared to my past experiences, but she was done in less than 15 minutes! Kudos to you, Sabrina! In my opinion, you are the best esthetician in the World! As long as I am living in Austin, you're my girl!

Pros: Friendly staff, incredibly talented employees

Cons: none that I can think of, off hand

0 out of 1 people found this review helpful

5 Star Rating: Highly Recommended

09/18/2007 Posted by marlomo

Curly girls know exactly what I am about to say: finding a stylist that truly understands curls and knows how to cut them is like trying to find a needle in a haystack. Austin curlygirls, thank GOODNESS we have Ethan Shaw. We are LUCKY to have him (and San Antonio girls, this can go for you too...I'd drive that far for a cut from him!) I can't say enough good things about him. He transformed my fine, thick, wavy hair into beautiful ringlets and curls that are so soft, well-defined, and even in the heat and humidity, minimal frizz. And it takes absolutely no time to do my hair. Ethan understands the real secret: there are no heads of hair that are alike, and definitely no two curly heads. There are no fancy tricks here, no tons of product (and as curly girls know, less is more). It's all in the cut. His cuts last 8 weeks too. He takes the time before, during, and after the cut to explain what he is doing, why he is doing it, and how it will work, so when you leave, you have a better understanding of your hair and how to get it to do what you want. Ethan is a treasure, and he is also a really friendly, nice, down to earth guy. I know my review focused on curly hair, but I'm betting that he is probably good with hair of any texture because he seems to understand so well how to work with what you have.

Pros: Ethan Shaw, beautiful salon

Cons: Parking

0 out of 1 people found this review helpful

5 Star Rating: Highly Recommended

09/15/2007 Posted by stacigogerty

I had an appointment with Tamra(or Tamara, not sure of the spelling) and she did a fantastic job on my hair. I couldn't be happier. I have had the worst luck in the last few years with stylists. Not anymore. Now I have manageable hair that really suits me. Yay!!

5 Star Rating: Highly Recommended

08/28/2007 Posted by pamw

My daughter and I recently had our hair cut and colored by Tamra. She is very professional and " knows her stuff"! I have very fine,thin, and graying hair. She gave me a great cut and color. Other stylists have not been able to do both. They usually cut it way too short or layer it too much and the color hasn't been the best. My daughter had gotten a cut(by someone else) that was very uneven, so Tamra fixed it and cut some cute bangs. We're very pleased with our transformations. The salon is very comfortable and relaxed. ....Very nice experience....

Pros: convenient location-parking in the back-didn't seem to be alot of drama going on-everyone seemed to work together well

Cons: none

0 out of 1 people found this review helpful

Editor's Review

Experience first-class hair and body care at this urban, full-service day spa.  See the full editorial review.

Insider Tips

The Extras

The Men's Club package is a wonderful treat for that special guy in your life. It includes a massage, men's facial, sports manicure and a scalp treatment.

More Insider Tips

Directory & Services Information

Parking

  • Lot

Hours

  • Sun-Mon 11am-6pm
  • Tue-Fri 9am-8pm
  • Sat 9am-6pm

Payment Types

  • Gift Certificate
  • MasterCard
  • Visa
  • American Express
  • Check

Near This Location

1400 S Congress Ave Ste A 170
Austin, TX 78704

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