Dave's Ultimate Automotive

09/29/08

Exceptional customer service

by AustinCollin at Citysearch

I brought my car in to Dave?s a while ago because of a persistent clunking sound when turning. The technician diagnosed the problem as worn tie rods, which was a reasonable diagnosis. They replaced the tie rods and I picked up my car. After driving if for a while I realized the clunking sound was still present. I eventually brought my car back to Dave?s and they were very accommodating. I did a test drive with the technician and reproduced the problem for him. He was then able to identify the problem and fix it, and I was not charged for the second repair. They even threw in a free oil change. The staff was extraordinarily accommodating and very focused on customer service.

There are plenty of shady auto-repair places where they charge you for services you don?t need but Dave?s is definitely not one of them. They go out of their way to make sure you are completely satisfied with your experience and they are honest.

• Pros: Courtesy shuttle, honesty

10/08/09

WOW

by hotnjust at Citysearch

I have been going to Dave's since 1990 and have been a loyal customer ever since. My cars has change and the problems have change right along with the cars, but whenever I have a problem I myself can not fix, then I know I'm in good hands at Dave's. The staff talks to you with respect and is kowledgable about the work that they need to perform on my car. I have shopped around and checked out other garages, but nothing compares to Dave's.

• Pros: is they are pros at what they do.

06/29/09

Excellent shop and people

by adidas49 at Citysearch

I checked out a few places for new tires and alignment after I installed new shocks on my car. SoulSpeed provided horrible initial customer service so I went to Dave's to check it out. Excellent service from the beginning. I was greeted when I walked in and Dwayne spent as much time as I needed going over my options. When I took the car in for tires/alignment, it took just the amount of time that he quoted. The tech test drove the car before and after the alignment and provided a printout of the readings. Everyone is courteous and helpful. Dwayne remembered me and even kept in mind that I do a lot of my own work when noticing that my belts were damaged and should be changed. Thanks!

• Pros: Everything
• Cons: Parking

04/09/09

not in it just for the money

by mz78747 at Citysearch

i brought my nearly dead ford explorer to dave's hoping they could help...they looked at it but told me the repairs would be more expensive than it was worth and they would probably be followed by other things cropping up. they didn't charge me and they even offered to tow it somewhere for me and to check out any vehicle i wanted to buy so i would know if i was getting a lemon. great old-fashioned service. and they even let me leave it with them several days while i looked around for another vehicle. i plan on using them for whatever vehicle i do buy and also to bring my son's 2006 car to them for it's regular maintenance. good people.

• Pros: Don't charge for every little thing

04/06/09

Excellent Automtive Garage

by jrflores1 at Citysearch

OK, so I went to Dave's automotive b/c of the great reviews. I took my car in to get checked out before a long road trip - oil change, coolant flush, and whole vehicle inspection. There was an issue after service, but the service advisor, Dwayne, followed up and made that the issues got taken care. I work in the service industry and realize that things happen, but it's the follow-up and the assurance that ur going to fix and take care of those issues. Not going to lie, the prices aren't cheap, but you can't beat the warranty and the service. I'll continue to take my vehicle there for regular maintenance and service. I'm also going to start taking my other vehicle there for it's regular service. Excellent Automotive Garage.

• Pros: Excellent service, warranty
• Cons: a little pricey (but worth it)

03/23/09

Great Repair Shop

by hugoduran at Citysearch

I moved from southern California and was looking for a great mechanic and I can honestly say that Dave's is the best shop - I've found here in Austin.

I've taken my VW Jetta twice to them and have been treated very well - they are extremely professionals. They have great technicians - very knowledgeable mechanics - they are very friendly - but more important - they are very HONEST with the work/cost they do.

• Pros: Knowledge and Great Work
• Cons: little expensive

03/17/09

The best place to get your car fixed

by RicB at Citysearch

This shop is both very professional and friendly. I have lived in Austin all my life and I tried many different auto shops but once I found Dave's I haven't needed to go any where else. They will return you to work or home when you drop off your car, and they pick you up at work or home when they are finished repairing your car. The shop is clean and professional like I have never seen.

• Pros: Fast, friendly and very professional

03/12/09

DO NOT LOOK ANY FURTHER

by MGG at Citysearch

just wanted to take a few moments to thank dwayne and the guys at the howard lane store. they really make me feel like family every time i come in. ryan alwas remembers my name and dwayne always remembers what i had done the last time. good honest shop who really cares how i feel even after i leave. they schedule my next appt. the have a shuttle that will take and pick you up from anywhere. good hours,and quality technisions. the first auto shop i enjoy going to. that should say enough. thanks again guys

• Pros: you name it they can do it
• Cons: there not like katz. they do close

02/08/09

Best Automotive Shop

by mivester at Citysearch

I normally take my car to the dealership when I need service, but recently when I was quoted a high $$ for some repair work my dad recommended Dave's Ultimate Automotive. Not only were they better priced, the service staff were wonderful! They were more than happy to shuttle me home and offered to pick me up when the work was finished. I would recommend everyone who needs any type of service, maintenance or tires go to Dave's.

Thanks, guys!!

01/09/09

Upstanding, Comprehensive, and Trustworthy.

by BettyandtheJetta at Citysearch

The title says it all. When it comes to cars I tend to learn about them as my car decides to give me fits. I took my car to a another local shop that spent 4 days with my car, only to tell me that they could not figure out why it was overheating. They suggested 4 possible issues all of which would have set me back a pretty penny (fan switch, new radiator, new water pump, clogged radiator). They told me to take my car to the dealer because they could not figure it out.

I learned of Dave's through a co-worker who raved of them. I dropped my car off and chatted thoroughly with the office staff about the issues. By mid-day, I had an estimate and detailed information as to how my car was behaving. The overheating was explained completely, the harnesses and thermostat were ordered up, and my expectations were set as to when I would hear back from Dave's. The following day, I received a call from the staff that my car was ready.

I never once felt cheated or left in the dark. They treat you as if you were family.

I wish I had found these guys sooner. I would have saved a lot of money, time and stress. This is my new mechanic!! If you are looking for a real mechanic look no further. These are your people!

• Pros: shuttle service, online appointment scheduling, comprehensive website

11/22/08

Didn't feel cheated

by getreal101 at Citysearch

I don't know much about cars; they didn't make me feel stupid or that I was being taken advantage of. Great customer service, very helpful.