Northwest Imports

03/03/2008 Posted by snr79

I was extremely satisfied with my experience at NW Imports. My VW Jetta TDI's timing belt broke, and the engine repair was going to be very expensive. I researched various shops around Austin and found NW Imports to be the best choice. The customer service was excellent- they (especially Joe) answered all of my questions and gave me a very fair price for the repairs. The final bill was significantly less than what I was quoted at the VW dealership, and NW even did additional maintenance. My car is running great now, and I have NW Imports to thank.

Pros: Thorough diagnostic, honesty, service, repair time

01/13/2008 Posted by heyo

I brought my nissan sentra 1994 to northwest imports 3 months ago. My battery light was on and there was a rattling sound coming out from the battery. Instead recommending me to change the alternator, they told me to change my switch. After they fixed my switch, i found out that the problem still persisted, and thus they recommended to change my alternator. Another incident was about my car left CV boots. It is true that my car left CV boots probably was not working well. However, after they replaced the left CV boots, my car made some kind of clinching sounds coming from the wheel. I brought it back, and they told me that it was going to be a quick fix. They admitted that they did not install it properly. However, that was not over yet. Now, everytime I apply the brake slowly, I heard another sounds coming from the wheel again. I brought it back to them and they told me that they have fixed it. I went back home and found out that I still find the same problem. I decided to sell my car and never go to Northwest Imports anymore. I spent too much money in Northwest Imports :(

Pros: They informed you what need to be fixed and told you the total cost before fixing anything

Cons: Poor performance

09/24/2006 Posted by bonnbrown

I just wanted to express my appreciation for the way my car is taken care of. It is a comfort to know when I need to bring my Honda in that the same mechanic will be working on it. That means a lot to me. You have a very special crew working with you and I just wanted you to know that I noticed.

09/24/2006 Posted by tobitaub

Thanks for all your help and expertise over the last ten years. You guys are fantastic! I know I can always count on your professional advice and courteous service. You all are trustworthy and diligent in your work. It really seems as though you care about getting things done correctly and efficiently. Keep up the good work.

09/24/2006 Posted by michelhess

I want to thank you folks for taking such great care of our cars, and for being so patient. I appreciated you rebalancing the wheels on the Audi without any hesitation, and staying late to diagnose and repair the fuel injector problem with the Fox. I recommend you to friends without any hesitation as I know you are honest, thorough, and willing to take the time to explain the details to us non-mechanics.

09/24/2006 Posted by alangreene

I have been a customer for five years. I think they are the best foreign car repair shop in town. I don't trust my car to anyone else. There has never been a problem that they could not resolve in a fair and timely manner.

09/20/2006 Posted by rudigisi

Even though I am working late and am tired right now, I must find the time to "Thank you" for the work you do on my BMW 733i. I can't be without a car in my line of work. My anxiety level raises when I have to bring it in. Thank you for keeping your calm and helping me through the situation.

09/20/2006 Posted by myrawilliams

We have come to rely on you to keep our cars in great shape but I especially appreciated your little adjustment the other day when you rebolted the steering wheel. Outstanding service at a price that can't be beat! Thank you.

09/20/2006 Posted by kurtveggeburg

Recommendations on an auto mechanic can be very important for the owner of a high-performance car. I was recommended to Northwest Imports over 8 years ago and I confidently can recommend them to you now. They have helped maintain my Porsches and BMWs on a regular basis since then. I have been working with the same people there over the years and have been able to depend on them to get the work done correctly and at a reasonable cost. They have always exceeded my expectations. I have worked with David Wostarek, Steve Henry, and Craig Seybold on several occasions over the years. They are always willing to take the time to explain what needs to be done and make sure I am satisfied. I can recount several examples where they have taken the time to fully diagnose a problem and repair it cost effectively rather than replacing a costly component and hoping that fixes the problem. As former president of the Hill Country Region of the Porsche Club of America, I have heard this consistently from several of our members who get their cars serviced there. Their motto is "service with integrity" and I couldn't agree more. This is the type of place I like to do business with and recommend that you check them out if you want to keep your quality import running the way it should.

09/20/2006 Posted by johnhungerford

I have a '92 VW Jetta with more than 165,000 miles on the clock which still operates like new, thanks to the guys at Northwest Imports. I bring it in to them on an annual basis for a"yearly check-up" where they perform any routine maintenance that it needs (I change my own oil using AMSOIL Synthetic which they also carry). David, Anthony, and Steve, have always been honest and "up front" with any repairs performed. With the professionalism and quality of work they have performed for me and my VW, I will not take my car anywhere else. Thanks Northwest, for providing the best Import automotive service in Austin.