Oak Hill Appliance
Austin, TX 78735
Phone: (512) 288-3344
Ratings & Reviews Summary for Oak Hill Appliance
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User Reviews for Oak Hill Appliance
09/18/2008 Posted by ctlb
Oak Hill Appliance has come to my rescue several times over the past 15 years. I have had them repair my washing machine, range and dryer over the years. All repairs were done promptly, courteously and at a fair price. I have purchased parts from them to do my own repairs a number of times. Sometimes they had the parts in stock, other times they went out of their way to find them for me quickly. One time my refrigerator died the Friday before labor day weekend. I diagnosed the problem to be with the thermal protector for the compressor. OHA went out of their way to find me a replacement part and saved me a fridge full of food. Their communications and follow up were outstanding. Their prices were always reasonable (and I check against the internet). When I think of all the various repair shops I've dealt with (cars, roof, a/c, etc) over the years, this is definitely one of the best run operations I've seen. Always professional, honest and fair in my experience. I highly recommend them.
Pros: Highly knowledgable, honest, prompt, fair price.
06/19/2008 Posted by mitel
Very impressed with this repair shop. Great customer service from start to finish. Person who took my call was very friendly and asked specific questions. Service tech came out the next day and had the parts on his truck to repair my dryer in one visit. Would highly recommend them.
Pros: Great customer service
04/11/2008 Posted by Granny4
I would not recommend this site. I called this company to repair the thermostat on my refrigerator. In the process of repairing the thermostat the technician took apart my working ice maker. He fixed the thermostat, but my ice maker stopped working. The owner of the company was uncooperative and reluctant to send the technician out to look at my broken ice maker. She let me know by the tone of her voice that she did not appreciate me questioning the technician's ability to do his job. The technician did return to look at my ice maker and could give me no reason why it stopped working after he took it apart. He did say that he could put in a new ice maker at my cost.. In my opinion if they were concerned with making their customers happy they should have put in the ice maker without charging for labor, after all my ice maker was working before they came to my house.
03/12/2008 Posted by keepingaustinweird
The lady who took my call was really friendly and helpful, they set me up for an appointment right away and the guy who came out fixed my washer on the same trip - on a Saturday, for no extra charge! I was referred to Oak Hill Appliance by a neighbor who has been using them for ten plus years and I'll never even consider calling anyone else!
Pros: friendly, helpful, Saturday service
Cons: I didn't realize how much gas prices have affected in home repair service, but it was worth it.
02/26/2008 Posted by southatx
Undependable, bad service. I recently used them. and never will again. It took over a week for them to fix the problem with my dishwasher. Service man did not show up for 3 scheduled visits and never called to say he was not coming. It was a very frustrating experience. On top of that, their prices for repair were outrageous.
