Austin Shoe Hospital
Austin, TX 78746
Phone: (512) 329-8104
Ratings & Reviews Summary for Austin Shoe Hospital
What Users are Saying:
- Short lines
- Convenient hours
- Low prices
- Easy parking
|
(2 reviews) | |
|---|---|---|
|
(0 reviews) | |
|
(0 reviews) | |
|
(0 reviews) | |
|
(2 reviews) |
User Reviews for Austin Shoe Hospital
04/11/2008 Posted by cjanak
Where to begin....I dropped off a pair of zippered boots over 4 months ago now....still don't have them. They first said it would be 6 weeks because they only had one person who fixed zippers....fine, no big deal. I called after 6 weeks or so, not ready, but "It won't be long...."....then after another 4 weeks or so, call again...."It won't be long....", then I find out the person who fixes zippers was out on medical leave and is just now getting to them. Whatever, I'm STILL patient...even though most people would have given up. I have now called about 10 times in the last two weeks and they can't seem to locate the shoes....WOW....unbelieveable. I get the runaround every time I call....they act as if they have all day to do this....BOTTOM LINE....HORRIBLE CUSTOMER SERVICE, HORRIBLE SERVICE, JUST PLAIN HORRIBLE.....I don't ever write reviews for things like this, but this was so bad, they deserve a poor rating.
03/05/2007 Posted by crickettc00
I just got back two pairs of shoes that I sent to Austin Shoe Hospital. They polished up the leather, added a new sole, and fixed the heels that had been worn down to nothing. My shoes look brand new!!!! I spent less than $50 and would have had to spend triple that for a new pair! The shoes were ready when they said they were and the staff was very helpful. I will definitely return!!
02/27/2007 Posted by hitanb
My shoes were misplaced for 3 days after their scheduled pick-up time with no call or explanation. When I finally received a call, they said sorry & that my shoes were ready. When I arrived, I received no personal apology & still had to pay for the service done. I made it clear that my shoes were needed for a special occassion & they weren't ready in time (they had been delivered to store 13 instead of store 3). Too bad for me; I won't go back.
Pros: Good quality workmanship
Cons: Very bad customer service
1 out of 1 people found this review helpful
05/26/2006 Posted by kendallfermenick
I beat up my favorite pair of heals just be everyday wear and a few too many late nights downtown. The heal had dwindled down and there wasn't much left to the sole. Austin Shoe Hospital did a great job, and my shoes look brand new! I couldn't be happier with the results!
0 out of 1 people found this review helpful
