Pottery Barn
Austin, TX 78746
Phone: (512) 329-7040
Ratings & Reviews Summary for Pottery Barn
What Users are Saying:
- Short lines
- Convenient hours
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User Reviews for Pottery Barn
07/28/2007 Posted by shaft28
We bought almost $2k in furniture on 6/30. Picked up 1/2, the other 1/2 in 3 weeks. 4 weeks later no call from PB. I call on a Sat morning and say - our $900 media cabinet is overdue, can you give me status. PB replies, oh I leave a message for our cust service to get back to you. Ok, I'm fine with that. 4-5 hours go by - nothing. I call again, same person - Jennifer - says I leave a message with Cust Service. I mention I already have and when would they be in? She replied "Not today!". (Then why make it seem like I would get a call back). I ask when are they going to be in. She says - no idea. Not sure if they will be in tomorrow or whenever. I ask - so I spend $2k there and you guys are a week late and there is no one I can speak to? (Rudely she replies) Uh, no I already told you customer service isn't in today. I then ask so there is no one there, at all, that can help me on this. She says I can leave customer service a message... I'm going to go get my money back. I am too old to put up with poor customer service when I am spending good money.
Cons: rude staff on the phone
