Reviews & Ratings for Parts Dealership

09/20/11

Organized, Efficient and Honest!!

by mbeastwood at Citysearch

I bought a brand new Element in '08. Last Friday, I was just in for my scheduled maintenance and had the best experience!! The service was impeccable from the time I drove up from the time I left. It was efficient, organized and I appreciate the serviceman evaluating my mileage and tailoring my service fee accordingly.

I love my Honda Element and I never dread the service light coming on b/c they take such good care of my car (and me for that matter.)

I was able to go to the snack bar and get chips/cookies and a soda while I watched TV in the comfy leather furniture. It felt like I was home.

It makes me feel secure in knowing I'm driving the best made car in the world plus it stays perfect b/c of a great team of people who are trained to be the best at what they do so Honda stays on top. This place rocks!!

Thanks, Honda!!

08/19/11

First Texas Honda

by Invest at Citysearch

definitely would not recommend First Texas Honda for sales or service. While the buying experience was satisfactory, the salesman continuously reminded us of the "free services" that First Texas Honda provided. The salesman stated over and over that they would provide "free oil changes for the life of the vehicle". No caveats were stated by the salesman at that time. When we came back for our "free oil change" we were told that we would have to purchase another service to get the free oil change. They tried to sell us a tire rotation service (even though the vehicle had only 6,000 miles on it) for a ridiculous price. When I questioned Andrea, the General Sales Manager about this, she was very rude and condescending and stated that we signed a document that stated that the "free oil changes" came with the purchase of another service item. We did indeed sign this document during the 50 or so documents that we had to sign at closing but this was never reiterated in a way to insure that the customer understood. All we got from the sales staff was "free oil changes". Andrea also stated that this had been a problem in the past but that they had not addressed it yet. Andrea's attitude and lack of management skills ensured us that we would not be buying our next vehicle at First Texas Honda.

03/31/11

The Best Honda Prices with No Hassles

by kceleste1970 at Citysearch

I recently purchased my third vehicle from First Texas Honda but now they have become a No Haggle - No Hassle Dealership. I was a bit skeptical at first but after doing my research, I found that their pricing was the best in Austin and they also offered free lifetime oil and filter changes! The whole experience was no pressure, quick, and pleasurable - not the norm for buying a car. The salesperson, Christian Wright, was knowledgeable and professional and treated me with the utmost courtesy and respect as a female buyer. I would HIGHLY RECOMMEND First Texas Honda to anyone needing a new Honda or used vehicle for that matter. This dealership cares about it's customers, their budgets, and I will definitely return for my next vehicle purchase. Thanks to all at First Texas Honda!

Kelly C.

Round Rock, TX

01/14/11

Best deal on used cars

by Lilihmartin at Citysearch

Across from the main dealership is the 1st Texas Honda desleship is their used car lot. I was looking for a used car and as I walked around, I couldn't believe the prices. I had been researching for about a month. The saleswoman came out and told m that they were paid by volume not by price. That made sense. I test drove a Hyundai Veracruz loaded and couldn't believe the price. They let me take it home to show my husband and drive it back later this day. I was able to really test it and take it to a mechanic also. I purchase it three days later and have been thrilled. The price was listed $4000 less than anywhere else and the best part, there was no haggling. Also, the trade in value for my van was better than what CarMax quoted me. Overall, that wacky favorite car buying experinece ever.

09/25/10

DON'T BUY A HONDA HYBRID!!

by Anne Cleves at Citysearch

American Honda doesn't stand behind their products. The battery doesn't charge/assist in hot weather (five months/year in Texas). American Honda's answer: "performing as expected".

MPG: 32

07/02/10

Kicks you when you're down.

by psittacid at Citysearch

I had good experience with maintenance - it seems that they make those prices competitive, since people will shop around. So when my car died recently, I had it towed there. They diagnosed the problem as failure of the ignition coil and igniter. and gave me an astronomical quote.

I looked up the parts online and found the parts that they charge $410 for were available elsewhere for $160. These were OEM parts, not aftermarket replacements. No, I don't expect the stealership to match online prices, but charging more than 2.5 times as much is gouging.

At first, the mechanic told me that the igniter was not available separately. I had to buy the entire distributor and this explained the difference in price - Honda did not sell the part I needed separately. He said that the part I needed was special to my year and model. He showed me the part I needed in the distributor he had taken out of the car.

I told him and the service mgr. that this was not acceptable - that the part was easily available elsewhere by itself. In fact, a search for the unique Honda part number of the igniter he later installed shows that the exact same part is used on a variety of Hondas and Acuras from that time period. It was not special to my car.

The service guy, Luis, later called to tell me that the outrageously expensive part was NOT the whole distributor, but was the same part I had priced elsewhere. This, of course means that they had pulled the distributor - and would have to reinstall it - needlessly. The parts that were replaced are simple plug-in electronics. I wonder how much I paid for the extra work. The labor for replacing these plug-in parts was nearly $200.

The total bill was $635. I had them do it because my car was in their shop - they had me and they knew it. This ends a 17 year relationship with Honda, though I've never owned another brand. I'll definitely shop elsewhere.

07/01/10

Worst Attitude from the Service Department

by mickygoo at Citysearch

The service rep I had was rude, arrogant, not helpful, treated me unkindly, lectured me like a child, didn't follow my request, and was untimely in his response to my calls.

I had the guy named Caleb Reynolds and he was the worst. He actually sounded so rude on the phone before I met him that I purposefully took my car to another service rep there, but somehow my car ended up under him. I spoke with the manager also and he also thought he could lecture me on how much I didn't know.

These people are very rude and it was a horrible ordeal for me going there. I had them fix what they messed up and I'm never going back here again.

• Pros: none
• Cons: bad service

06/12/10

Excellent sales experience

by mulvaneybj at Citysearch

I've never bothered to write one of these, but felt I had to after seeing all the negative comments. We just bought a car, and the experience was great. They post the price they are willing to sell the car for on the windshield. In our case, it was about $400 over dealer invoice, and cheaper than any of the other four Honda dealers in the area were willing to go. So absolutely no haggling, and the lowest price. What more could one ask? Well there is more. The dealer does not dress up the cars with mudflaps, window tint, scotch guarding, undercoating, luggage racks, etc. Now when you buy they offer all these things to you, and hand you a price sheet, but no pressure at all to add accessories that you don't really want to pay for. Not sure why everyone else had such a negative experience, but I would go the First Texas to buy a new Honda in a heartbeat. I haven't dealt with their service department.

• Pros: Up front pricing. Salesmen not on commission
• Cons: Crossing busy Koenig lane

04/21/10

Differing Opinions

by LyT at Citysearch

We recently purchased a used car from First Texas Honda and had differing opinions about our experience. Our salesman was excellent and very informative and helpful but the financial end of it was a huge headache. We went in with our own preapproved financing and still spent 2 hours finalizing everything. They kept trying to talk us into their financing and service plan after repeatedly saying no; would be nice if they would have taken us at our word and maybe we could have been done sooner. By the time we were through it just made you not want to go back. In addition, we were only given one key (told that was all they had) and that key had a missing metal piece over the button - thought this was very unprofessional and we had to go to Nissan to purchase another key for $295.

• Pros: Excellent salesman
• Cons: Finance Dept, second set of keys

03/10/10

Worst customer Service!

by Funes at Citysearch

Nothing against the cars! every time I drove one, it was reliable and they just run very well!

First Texas Honda staff has one of the worst attitudes I've experienced. They make you feel like they are doing YOU a favor by taking your business, no matter if it's buying a car or just an oil change. What I wonder is why would anyone go to a place where they treat you like that, having so many other options?

Gary (the manager) instead of giving the example on how to treat a client, he is the worst of them all...rude and condescending.

Take my advise and go somewhere else. Even for an oil change you'll have to wait 3 hours (and that is having an appointment). I like to give my money to people that deserve it and that are willing to work for it as hard as I do.-

• Pros: Wi-Fi for those LONG waits
• Cons: Everything