Paper Place

01/22/2008 Posted by donnu

They have many invitation designer books to choose from. There was a lady who helped me from step one with my invitations, from design choices, to wording, ordering and getting them in on time. I always find really sweet gifts and fun seasonal items.

03/23/2007 Posted by milago22

I love shopping at the Paper Place, they always have great gifts. Paper Place has a great selction of quality papers and pens. The staff is very friendly and they greet you as you come in. I like that. I have never had a problem having my questions answered. I love to place custom orders, because the girls always have great ideas. I just finished another order there last week and I high recommend Paper Place. Keep up the good work!

03/06/2007 Posted by hrdavis

When I went to the Paper Place about a year ago to brainstorm about my wedding invitations and save the dates, my mother and I found absolutely no help. We were actually asked to move out of the way while another bride was being helped. We were willing to pay thousands and were only interested in custom designs--perfect customers, we thought! We ended up going with another stationary shop and found ourselves so pleased with their service. Last week, I went to the Paper Place for a shower I am hosting and found that nothing had changed. The young saleswoman was pointedly unhelpful, and could not be bothered with any of my questions. It got to the point where she was actually rude to my face. Again, I was willing to pay hundreds of dollars and found myself abhorred at what they call service at this shop. Perhaps there are certain employees who are helpful and wonderful, but so far, I haven't seen any of them. Could be a management problem. If you are looking for someone with helpful ideas, and even the slightest ability to communicate, do not go here.

Pros: good selection

Cons: absolutely terrible customer service

06/15/2006 Posted by jaime79

I can't even begin to describe the incredible experience I have had at The Paper Place. I've placed several custom orders from them - from my change of address to ALL of my wedding stationery and they have consistently been absolutely amazing. Everyone there was patient, helpful and always, always went out of their way to cater to my wants. More so than the excellent customer service is the creativity that is offered at The Paper Place. I told the staff there what I wanted, how I wanted it to look and they made my vision a reality. Of all my experiences working with my wedding vendors, The Paper Place remains my most favorite one. They are the GREATEST!!!

Pros: Excellent and creative staff, can make almost any vision a reality, endless possibilities

05/11/2006 Posted by bellaerica

First visit to Paper Place for custom order was not great. Salesgirl wrote order poorly and wasn't very communicative. Visit 2 was disappointing - the aforementioned order was so indecipherable that others had trouble identifying product line. Eventually decided it was one they no longer carried. Customer service should have kicked in with offers to guide me through recreating something that would be similar, but that wasn't to be. Gave shop one more try, things started to look up. Worked with different sales girl than previously. Found an even better set up than original. Our proof was ready in no time. Diana (?) was immensely patient/helpful through several more proofs, and helped us come up with the perfect invitation. They were ready a couple of days later, and were fantastic. I would go back for more custom work, and would recommend the Paper Place to my friends.

Pros: In-house printing, Some exclnt staff

Cons: some notsogood staff

12/01/2005 Posted by sherrydoe

I have tried to obtain information for services and products three times over the phone and I have had no luck, whatsoever! Seeing as driving to this location and parking can be difficult, informative help over the phone would increase sales. I am incredibly disappointed at the smug little girl who wanted to answer absolutely zero questions while I was trying to place a large custom order. Lost OUR business- all current AND future! and btw/ there are many other places to go

Pros: Couldn't get that far

Cons: Variety, Price, Lack of Help

10/02/2005 Posted by ctstokes

I loved shopping at Paper Place for gifts and pre-printed stationary, but when it came time to placing a custom order-- I had a difficult time getting advice and creative suggestions. After investing 2 visits more than an hour talking to their staff, I decided to move on!

Pros: Location, Nice gifts

Cons: Lack of creativity