Paper Place
Austin, TX 78756
Phone: (512) 451-6531
05/11/2006 Posted by bellaerica
First visit to Paper Place for custom order was not great. Salesgirl wrote order poorly and wasn't very communicative. Visit 2 was disappointing - the aforementioned order was so indecipherable that others had trouble identifying product line. Eventually decided it was one they no longer carried. Customer service should have kicked in with offers to guide me through recreating something that would be similar, but that wasn't to be. Gave shop one more try, things started to look up. Worked with different sales girl than previously. Found an even better set up than original. Our proof was ready in no time. Diana (?) was immensely patient/helpful through several more proofs, and helped us come up with the perfect invitation. They were ready a couple of days later, and were fantastic. I would go back for more custom work, and would recommend the Paper Place to my friends.
Pros: In-house printing, Some exclnt staff
Cons: some notsogood staff
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