Paper Place
Austin, TX 78756
Phone: (512) 451-6531
03/06/2007 Posted by hrdavis
When I went to the Paper Place about a year ago to brainstorm about my wedding invitations and save the dates, my mother and I found absolutely no help. We were actually asked to move out of the way while another bride was being helped. We were willing to pay thousands and were only interested in custom designs--perfect customers, we thought! We ended up going with another stationary shop and found ourselves so pleased with their service. Last week, I went to the Paper Place for a shower I am hosting and found that nothing had changed. The young saleswoman was pointedly unhelpful, and could not be bothered with any of my questions. It got to the point where she was actually rude to my face. Again, I was willing to pay hundreds of dollars and found myself abhorred at what they call service at this shop. Perhaps there are certain employees who are helpful and wonderful, but so far, I haven't seen any of them. Could be a management problem. If you are looking for someone with helpful ideas, and even the slightest ability to communicate, do not go here.
Pros: good selection
Cons: absolutely terrible customer service
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