Charlotte's Fiesta Flowers

02/11/09

Horrible

by Alisha78758 at Citysearch

I received an arrangement yesterday from my mom for my birthday, the flowers looked beat up and droopy. I called and the lady I talked to told me that they just hadn't opened up and they were brand new flowers and they will open up and be beautiful tomorrow and last a week. I woke up this morning and half are dead. My mom picked this place because of the good rating on this site. Don't be fooled. I also received an arrangement yesterday from FTD and it was drop dead gorgeous, I have used them in the past and never had a problem. With Valentines day coming up I would go with what you know better to be safe than sorry!

****************UPDATE: I called the store for a second time and and talked to a gentleman who said he could send me something similar but that's just how those flowers were. I felt insulted like I didn't know what dead flowers looked like. After seeing my review I got a call from Charlotte she said she would send me something and was worried about the review. When I got the new arrangement it was beautiful. A complete 180 from the first ones. Beautiful arrangements can come from there just wish they had made such an effort the first time around. Wish I could upload pictures so you could see the difference.

10/08/09

Thank you guys.

by ChelseaC123 at Citysearch

Most understanding employee award goes to you guys. When my husband ordered flowers for our first anniversary and asked for no daises or roses, there was a mix-up in orders and that is just what I got. After writing an unfavorable review, a super-nice person named Sarah contacted me and offered to redo my order! Only in Austin, my friends. The new flowers are beautiful, truer to season and so tasteful. Coming from a flower snob, this is quite a compliment! I am happy to say I will reorder without hesitation in the future! Thank you!

• Pros: So nice and understanding, flowers were beautiful
• Cons: Wished we would've started this way!

08/05/09

Great Service & Beautiful Blooms!

by Karisoc at Citysearch

Charlotte has great service with absolutely beautifully arranged gifts. The flowers are always the freshest in town.

• Pros: Flowers are always fresh
• Cons: Has absolutely beautiful arrangements!

06/10/09

Great place for flowers!

by ABustamante at Citysearch

I ordered an anniversary beautiful arrangement from charlottes to give to my girlfriend of 6 months, and found the flowers to be absolutely gorgeous. They treated me with great service and made sure to keep me happy. Charlottes was the best choice to keep things simple and still get amazing results.

• Pros: Good service, fresh flowers, on time delivery, caring staff
• Cons: none

05/15/09

Wonderful Mother's Day - fresh cut floral arrangement

by NanaT2 at Citysearch

Received beautiful cut flower arrangement for Mother's Day. Have given my flowers a good drink of water every day since delivery. They have rewarded me by adding a bright spot to my home and my day. This is the sixth day (Friday) including Sunday that I have enjoyed my flowers. The arrangement appears that it will last into next week, some of the flowers may last beyond that. I plan to continue my daily watering until the last one fades away. What a wonderful Mother's Day remembrance! Thanks for an excellent fresh cut flower arrangement. I have never been disappointed throughout the many years of receiving flowers from Charlotte's.

• Pros: Beautiful arrangements, great staff!
• Cons: None that I am aware of!

04/22/09

Fresh Flowers, Friendly people.

by MaxxtheMan at Citysearch

A real friendly group there. I am very particular when it comes to giving flowers as a gift. Sometimes my mood and the occasion dictates what I give. Sometimes it's just one simple flower and sometimes it's a nice arrangement. Whatever it may be they have always accommodated. Whatever the arrangement whether one flower or many, the way it is put together has always been right on!

Whatever your reason your reason for giving flowers give the folks at Charlotte's a shot at your business.

• Pros: Staff is great
• Cons: I don't have a reason to say anything negative (really)

04/02/09

Ruined our Anniversary!

by gracieface78 at Citysearch

My husband & I currently live in different cities, and when he wanted to send me anniversary flowers he called Charlottes to send an arrangement to me. They completely disreguarded the order that day and didn't even put it through, so I never even recieved the flowers that my husband payed almost a $100 for. My hubby and I weren't able to spend this anniversary together, and this just added to my disappointment.

• Cons: Poor customer service

Response from this business

5220– August 05, 2009 at 15:57:57 PDT

We very much value our customers no matter what their budget is. I am not sure how we disreguarded your order. It would hurt us financially

as well as our reputation to not deliver a flower arrangement to you. If we received payment for a flower arrangement on a credit card we deliver

the flowers,could this have been a declined credit card ? Also if that was the case we always contact the customer to see if they can arrange a

different form of payment. Please call us with your name so we can look the order up and give us the opportunity to make this right for you.

Thank you, Charlotte

04/02/09

What a joke...

by busterbrown66 at Citysearch

I recently payed $90 for a "premium arrangement,and still ended up looking cheap in front of my girlfriend. Most of the flowers were already half-dead, and upon closer inspection, we saw that several of the flowers had been spray painted! It looked tacky and cheap, and did not help to put her in a "romantic mood", if you know what I mean...what a rip-off.

• Cons: spray painted, half-dead flowers

02/12/09

Great Care

by noneoftheabove3 at Citysearch

I decided to take a chance on this florist regardless of a couple of negative reviews and I am glad I did. The employees took great care of me and were patient with my indecisiveness. I placed my trust in their expertise and they produced an incredible arrangement.

02/10/09

What a rip-off...

by txlnghrnsgrl at Citysearch

I received flowers today from my wonderful boyfriend and I feel completely disappointed in how the arrangement looks, mostly cause I feel he got ripped off. It looks NOTHING like the picture on their website. The flowers are the same flowers promised, it just looks about a third of the size it was supposed to be and most of that is greenery and filler. I kind of feel he could have gotten a nice arrangement from a local grocery store for a lot less than he paid. I would not recommend this florist to friends. It was very disappointing for him to have spent the time and money in trying to send me flowers and to then see what was delivered.