11/08/09

Outstanding Hair Salon

by Jane Austin

I have tried 4 other salons since moving to Austin 2 1/2 years ago. Nothing in my experience here or in Houston compares to Innu. The salon is open early (8:00 am) and on Mondays! The decor is lovely and the place is simply immaculate. I have never seen such attention to detail. They even have foot stools for when you are sitting under the dryer, if you are short and your feet dangle. There are discreetly placed pamphlets, in the rest room, on issues such as eating disorders and domestic violence. None of the usual obnoxious "prima dona" personalities in the stylists. I use Alexis for cut and color highlights, every 8 weeks. She is phenomenal and corrected the orange brassiness that every other stylist I had used here ultimately caused, despite my complaints. Reasonably priced. Definitely a cut above the rest.

• Pros: Hours, immaculate salon, great cut & color
• Cons: No cons. Every detail attended to.

05/14/09

Really amazing and affordable!!!

by bajn

I'm really particular about my hair. I usually keep it long but I went in to have a lot of it cut off for the first time in awhile and the stylist (sheila) was amazing.

My hair looks wonderful and she was comforting and easy to work with. She really listened to what I wanted and the cut came out great.

The salon is really pretty, and the people are great (they called me a cab! and hurried with check out so i wouldnt have to pay to have for the wait).

$40 (w/ tax and tip) for a shampoo, cut, style, massage, and an overall wonderfully relaxing experience -- this place is a steal. I'd definitely give them a try.

• Pros: friendly staff, great stylist, free drink massage & samples
• Cons: hard to get to by bus and cabs are expensive :(

01/09/09

Talented Sylists, Great Zen Atmosphere, Socially Responsible

by mizblac

I have been going to Innu for years and I still look forward to every visit. It makes me feel good to be greeted immediately and offered a beverage when I arrive. After I get a consultation with my stylist, I'm treated to a wonderfully aromatic shampoo with a relaxing scalp massage that just makes my day. Love the design of the salon (and the private patio). It offers the perfect balance of energy and peacefulness. Great artwork too.

To me, it's important that the stylists receive ongoing education. That means that I can always feel confident about my cut and coloring with any stylist, even if my usual person is unavailable. I can count on every visit being pleasant and satisfying no matter who I see. They're ALL just that good - and that caring. It's a real confidence booster to know that it's essential to them that I look nice.

Hair services are not inexpensive these days, but you really do get good value at Innu. Because the stylists are so skilled, cuts look good longer. My bangs grow out before the rest of my hair does, so I just come in for a free trim to keep my hair looking fresh until my next appointment.

Innu gives back to the community too. Take a look at the list of agencies that they support because it's amazing. A salon with a social conscience. Imagine that.

I wouldn't consider going anywhere else.

• Pros: skilled, fashion forward stylists
• Cons: might have to wait for an appointment if you're set on a particular stylist

05/16/08

Finally found a stylist who is worth the $50 I pay for a cut!

by jduboncitysearch

I've been going to Innu for about 4 years. I'm surprised one of the reviewers said that the stylists are not all skilled. That's false. Innu has stylists skilled at various levels and Innu focuses on continual training and education for their stylists. Thus you may find that the stylist you love at $40 a cut may end up charging $50 b/c he or she is improving. This is not a bad thing. When my first stylist moved into a higher price range she recommended another one at my price point that would understand me and my hair. Both stylists I've had were very good at knowing what my hair can and cannot do. Listen to them and communicate with them. I have had to go in for one recut in 4 years. It wasn't major but I needed a recut b/c I cannot style my hair as well as my stylist and one section was giving me trouble. I received a quick 5 minute fix and some more tips on how to style my hair. Again, communicate with your stylist and listen to him or her. If you are not pleased, let it be known. Innu will make it right and you should always be happy. Give it a try for sure!

• Pros: Well trained stylists. Commitment to customer service. Always on time!
• Cons: Have to make appointments in advance for some of the popular stylists - worth it though!

Editorial Review by Citysearch Editors

by Contributor

Stylists undergo weekly training to keep abreast of latest hairstyling trends. Haircuts, color, highlights, perms, as well as makeup.

08/23/07

Consistently consistent!

by atxgirl02

I have really great experiences at Innu Salon. My stylist is always on time and consistently does a good job. When she's not available, she recommends other stylists which do a good job as well. It seems everybody is trained well and they stay in sync with what's going on in the world of hair. On top of that, they are super sweet and let's say, humble. It's laid-back and not "stuffy". Also, I just love the design inside and out. If your looking for a new place I would say give Innu a try : )

• Pros: did I mention consistent?
• Cons: my stylist is too booked!!

06/06/07

Rockin' Hair Salon with lots of Heart!

by phuongclien

I was blown away by my experience at INNU today. I have been to several salons in Austin, and I have never experienced such customer service. I must have been offered a drink by five different people! The aromatherapy scalp massage was awesome. I would have been happy with just that! Then, Tamara worked her magic on my hair. She was VERY knowledgeable and did a great job. During the haircut, we talked about her doing my hair for my wedding. I am so excited that she will be a part of my special day! Everyone was fabulous....highly recommended!

• Pros: People who really care about your hair happiness!

01/15/07

Bad first haircut but the owner made good

by gorilla_monsoon72

I went in as a first timer and did not like the haircut I was given. I called the following day and made a second appointment to get it fixed. The owner cut it again and did not charge me. He was amazing and gave me lots of personal attention (including scheduling me for 7am so I could get in before work). I do not intend to go back but I appreciate their committment to making customers happy.

• Pros: OK Value
• Cons: Not all stylists are skilled

12/23/06

Good with scissors and listening

by servicepoliceaustin

I was blown away by service with Solana. First she wanted to give me a trim and it was in fact a trim that does what it is supposed to do -- make hair look healthier and update style, not drastically cut my hair so much that I feel I am seeing another person when I look in the mirror. This is a sensitive point that has caused me to go from stylist to stylist over the years until they take the words "just a trim" seriously. I have long hair and I like it. I always wanted to keep it long but stylists have been chopping it saying they'll only take off "an inch." I'd like to see their ruler. Not only did I get the cut I asked for and was listened to, I was given advice about how to cover the gray at home without having to come in every 5 weeks. This was unheard of. I have never been given specific DIY instructions. Solana even wrote down what to ask for at a beauty supply shop. The salon called a week later to see if I was still happy. I was. I am. I made an appointment to get color freshened up before I go back to coloring it myself. I have been looking for a convenient, unpretentious "home" for my hair in Austin for more than a decade. I have let my hair just grow and grow instead of submitting to the chain-saw scissor hair-cutters who seem to think they know what I want better than I do. One more thing. The stylist "got" the style I wanted and conversed with me whether bangs would look good on my face before cutting them. Rarely do I get this much back and forth. And the stylish did not suggest a new look as has happened at pricey, artsy salons, where you leave looking like art has been created on your head, not a style you could maintain daily much less live in.

• Pros: Got appointment within a day. Great cut. Stylist listened. Gave DIY specs on at home coloring, convenient, parking, not rushed or loud place. Great scalp massage.
• Cons: None, not even pressure to buy products.

11/30/06

Best salon in Austin!

by the_moongoddess

I had been looking for a hair place for almost a year after relocating to Austin from Denton. A co-worker referred me to Innu, and more specifically to Eden, and I have been thrilled with the results! I have gotten so many compliments on my hair, and I LOVE going to the salon. It's so unpretentious, but yet very classy at the same time. I have referred my friends and family there, and they are all happy with the magic that happens at this place. It rocks!

• Pros: bumble and bumble
• Cons: n/a