Innu Hair Salon
2307 Hancock Dr
Austin, TX 78756
Phone: (512) 458-4668
Austin, TX 78756
Phone: (512) 458-4668
disappointed
01/09/2006 Posted by aviatrix13
I went to this salon because it was recommended. I unfortunately made a bad choice. I brought in a photo of how I wanted my hair to look. She didn't even get close. She put in permanent color when I asked for temporary (and most of that ended up on my forehead). The blonde highlights look gray. And my hair is hopelessly uneven. I looks like I cut it myself. This is the worst haircut I've ever had. I hope Supercuts can fix it because that's all I can afford after paying $120 for this disaster.
Response from this business
Weekly Client Call Backs
Posted on 06/01/2006
Every day at Innu we call back each client that came in the week before (Monday we call back last Mondays clients, etc.) We leave a lot of messages that go something like this: "Hi. I'm calling from Innu Salon to follow-up on your cut and color from last Monday. We just want to make sure that everything is perfect. If there is ever anything we need to improve please feel comfortable calling us at 458-INNU. We look forward to seeing you again." We really want people to love their hair. A client in this position would have been offered a re-cut and re-color as soon as possible. There would have been no charge for these services. I'm disappointed that we didn't get the opportunity to make this right.
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