11/03/09

Sew Much More is the WORST place for serger lessons!

by 3dogsparents

I have been sewing for more that 40 years. Recently, I received a serger machine as a gift. I never used this type of machine before & wanted to take lessons on the basics. Little did I know what a mistake it would be to take lessons @ Sew Much More.

The instructor, Diane, had absolutely no idea how to use my Baby Lock Serger despite the fact that the exact same model was on display less than 10 feet away in the showroom. Three times during my hour long lesson, Diane had to ask the on-site technician to fix the mess she made of my machine. When she attempted to thread the machine with a decorative thread, the machine imploded.

Laura, the store manage, was no help. All Laura did was to remind me that if I had purchased a "high-end" serger, I would not be having these issues. I think the $600.00 price I paid was high-end enough for my first serger machine. She tried repeatedly to push her expensive machine threads, telling me that the Gutterman brand serger thread I was using was part of the problem too. (Really???)

I had to leave my brand new machine with these people for a week while the damage done to it by Diane was repaired. Bottom line...nothing was wrong with my machine before I brought it to my lessons with Diane. Do yourself a favor, use the instructional DVD that came with the machine & avoid this crew @ all costs!

• Pros: Lots of inventory
• Cons: The store manager & the instructors.

08/10/07

an uplifting experience

by tonysewco

I sew for a living and it was SO helpful for me to discover this wonderful store---First of all, it's beautifully laid-out and inviting---It makes me feel excited and inspired just to walk in the door---there is so much equipment to see and experience---everyone who works there is so informed ,helpful and friendly---everyone knows my name---I really love the serger and sewing machine I purchased there---the financing was easy, the free servicing was appreciated and the transition to a new machine was so easy with the free classes specific to my machine---I really couldn't be happier about my experiences here, and at least 3 of my professional sewing acquaintances have also bought new machines after they saw mine. We are so lucky to have this resource in our town.

08/09/07

Excellent Customer Service and Inspiration

by rjacosta

I have been away from sewing for a number of years and recently decided to take a quilting class. I took my machine out of the "back" of the closet and decided it would probably benefit from a "tune up." When I walked into Sew Much More it was as if I never left. I was greeted by my name and Barbara even remembered the exact machine I owned before I sat it on the counter. My tune up was performed in a timely fashion and the machine is running like new again. I look forward to more sewing classes and compliment Sew Much More and their friendly staff for encouraging me to pursue my passion!!!!

• Pros: Great Service and Customer Support

05/08/07

Alive and kicking.

by ekemp

This store is still open. The Bernina shop closed and Sew Much More has taken over the Bernina franchise. They do all the sales and service on Bernina that they've done on Elnas and other brands in Austin for years. Great classes and all the sewing notions you could ever hope for.

02/07/07

Never Again

by mlssfshn

THIS STORE HAS CLOSED THE OWNERS RETIRED IT IS NO LONGER IN BUSINESS YOU NOW HAVE TO GO TO HANCOCKS AT ANDERSON MILL FOR BERNINA"S IN AUSTIN BUT THEY DO NOT SERVICE THEM.

01/30/06

Great Store for all sewing and quilting needs

by malymisiek

I have been shopping in this store for 3 years now. I purchased there high-end Baby Lock serger. I had friendly and knowledgeable instructions and free lessons (all machines purchased in this store come with livelong free lessons).

Sew Much More offers great selection of sewing, embroidery and serger machines. They also carry irons, ironing presses and some used machines there.

The staff is very knowledgeable and helpful. The store offers variety of great classes and sewing, serger and embroidery social club meetings.

Another thing that I love about the store is their new, big location with lots of space to display all the merchandise and very comfortable state of the art training/class area.

If you want to create a long term relationship with local store to meet all your sewing needs and introduce you to the community of sewing enthusiasts this is a place to go to.

• Pros: knowledgeable staff, great service, value for the money
• Cons: limited brand selecti

08/23/05

Wonderful store with helpful knowledgeable staff

by kristinadb

I am self taught so my knowledge is limited when it comes to sewing. This store is always willing to answer my questions and even take the time to walk me through the steps if I am not following. They have serviced a sewing machine and embroidery machine of mine with fair pricing. I recently bought a new sewing machine through them as well with a wonderful warranty and they even give one on one lessons for as long as I need it. I highly recommend this store and their staff. They are very knowledgeable and have a tremendous selection to choose from.

• Pros: helpful, classes, selection
• Cons: busy at times, Closed on Sunday, comparable pricing

01/17/05

Non-existant customer service

by valholli

This retailer has no business being in business. And with how they treat people, I cannot believe they are still in business!

I had trouble with a machine and needed service. My manufacturer listed them as a "preferred" service vendor but I was treated so poorly I severed my relationship with them before it was complete. In the three MONTHS that it took to get service, I REPEATEDLY had to remind them of my name, number and what they were to do for me. There was absolutely no follow-through or helpfulness on their part. This retailer cannot be trusted and I would never recommend them.