Benold's Jewelers
Austin, TX 78757
Phone: (512) 452-6491
Fax: (512) 454-8541
06/23/2006 Posted by sthgblue
I puchased my husband's wedding ring here and we both love it! The options at Benold's are both classy and unique, a nice balance of both. However, I have not been impressed with their service ever since. I had my wedding band and ring attached to each other, and when I called the day it was supposed to be due, they couldn't even find it in their system! When they finally did, they told me it would be ready 4 days after the promise date. As if I hadn't learned my lesson from the above situation, I brought in earrings that I was having remounted. Their price was ridiculously high, and when I went to pick them up on the promise date, the woman told me they wouldn't be ready until that evening (and on their claim checks, they don't specify any time, they just say that whatever you drop off will be ready by a specific date, which to me means ANYTIME on that date). In addition, the sales people are overly pompous...they look the people who walk through their doors up and down and are rather snooty. Despite Benold's convenience for me, I will not be back. I figure that there are good jewelers out there that do what they do well and have it ready by the time it's supposed to be. To me, that's just good business sense.
Pros: Convenient Location, classy and unique jewelery
Cons: service takes longer than promised, snooty salespeople, high prices
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