Children's Courtyard
Austin, TX 78759
Phone: (512) 342-0218
05/05/2007 Posted by mcgregor_321
I can't recommend this facility, because it's impossible to resolve issues with the staff. I've used 2 daycares in 9 years - this was one of them. I stayed with the other one for 8 years until a move forced us to find a new facility. This facility has many more amenities for all ages and is clean and has a good ratio of teachers to children. I have much praise for the other facility and in 8 years only had about 5 conversations that could be called complaints - all of which were resolved easily and quickly, with no hard feelings on either side. In a little over a year here, my husband and I have had over 15 conversations about our concerns regarding our children. The staff's turnover is high, which is certainly an issue (especially with small children), and I found myself trying to get the staff to understand what my child needed in order to be safe/healthy/etc. It was a common theme among many of the parents I knew. The teachers were the best recourse, because the director seemed completely unwilling to address any issues. Our opinion (and that of the other parents who discussed this with us) is that she is only concerned about giving the answer that protects the company - not the answer that solves the problems. We heard lots of promises but saw few results. Finally, when we found ourselves truly concerned about the childrens' safety, we left. I know several other families who are currently seeking alternative care as well for the same reasons.
Pros: clean facility with many activities available
Cons: high turnover, poor communication, unable to resolve issues resulting in safety concerns
1 out of 1 people found this review helpful
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