The Cheesecake Factory
Austin, TX 78759
Phone: (512) 241-0777
04/29/2007 Posted by hjdc
My husband and I went there for dinner a couple of weeks ago and unfortunately we had a really unpleasant experience. First, we waited for more than 45 min before we got a table. Second, the food we had was not impressive. My CAJUN JAMBALAYA PASTA was good (so were the bread and cheesecake), but the ORANGE CHICKEN my husband ordered was awful. I tried to help him finish his dish but finally had to give up. It was so bad. The worst part was their service. During our 40-50 minute eating, our waitress came to ask whether we were done already at least FOUR times. She never asked if everything was okay or how we liked our food. She just kept asking if we were done. We felt uncomfortable because we felt she wanted us to leave as soon as possible so that she could serve the next table. I understand the restaurant was busy at that time and many people were still waiting to get a table, but this kind of service was just unacceptable. We were truly disappointed and will probably never go there again.
Pros: good cheesecake
Cons: long waiting time, terrible service
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