The Cheesecake Factory
Austin, TX 78759
Phone: (512) 241-0777
08/12/2007 Posted by spizzle
This was our third trip to the Cheesecake Factory and we were very disappointed. We didn't wait too long for a table; however, when our buzzer went off, we had to stand next to the hostess table for a long time - that was weird. They took our buzzer and said wait - I thought when the buzzer goes off, it means the table is ready, right? By the time we got to our table, it was at least 10 minutes before our server came by to ask our drink order. The food wasn't that great either for the price we paid - one dish was a pasta dish with chicken. I think we counted four little pieces of chicken in a trough of pasta. Our server never asked how we were doing nor did she refill our drinks. Once we were done with our meal, our server handed us the check assuming we didn't want dessert - wrong! The Godiva cheesecake was dry and a smaller slice than what I recall. To make the whole experience worse, we could see the manager watching through the window as we ate outside. He made no attempt to help his employees clean tables, refill drinks, etc. He could clearly see patrons having that "look" of needed service and did nothing to help. Our previous visits to the factory, however, have been great - too bad we have to go to Boulder or Phoenix to have a better experience!
Pros: got a good parking spot!
Cons: horrible service, poor quality food.
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