10/01/09

this store is ridiculous. dont go here

by j12739

This store has the worst customer service it took almost thirty minutes of me browsing for someone to even aknowledge my presence. Saying HI how are you to a customer isnt that hard. Also all the little girls that work there more focused on letting their friends try on an outfit for each day of the week like anyone is going to notice. The shoes were okay, some were cute but good luck trying to get your size. They either wont have it or it will take you a while to even get someone who works there out of their "dreamland" to help you. I went in trying to find a simple nice dress for a wedding and had absolutly no luck unless i want to look like a bimbo. So thank you goodie two shoes for all your help.

• Pros: cheap clothes
• Cons: everything

06/28/09

I got what I wanted

by toastykitty

Went in thinking I wasn't going to find anything nice enough to wear to a wedding. Left confident with 3 new pairs of shoes and a dress. The girls seemed like they knew what they were doing and liked it. They helped but didn't bombard me with sales pitches. Later at the wedding my shoes were complimented! Thanks Girls!

• Pros: Lots of stuff I want and can afford.
• Cons: on soco

03/26/09

Never. Ever.

by PattiKay

Where do I begin? This place was recommended by someone I hardly knew so that was a mistake. The parking was awful and children ran around the store unattended. I bought a pair of earring and one fell off the back the first night I wore it. There's a big difference between inexpensive and fun and cheap and trashy. I got better deals and service at Claire's in the mall.

• Pros: Convenient.
• Cons: Lousy service, cheap jewelry, bad parking

03/19/09

Nothing Really Good about Goodie

by Watermelon

I have been in this store 3 times and each time has been the worst customer service experience, teach time I have brought people from out of town with me, I'm a personal shopper and I am always looking for cool things.

The shoes and clothing at Goodie are cheap not inexpensive, the seams are poorly done the shoes tend to fall apart rather quickly, if you try and return anything you are treated with the utmost disrespect,

The customer service at Goodie leaves much to be desired, the owner and mod squad of a retail team act like the "cool kids in a b-movie about high school, cultivating there images while making customers wait, and when they finally do get around to helping you spend your hard earned money in their store, they make sure to let you know how much a favor thay are doing you

• Pros: Example: best croissants in town
• Cons: Horrible customer service and cheap forgetable shoes

12/16/08

Goodie Two Shoes - Never Again

by treerockcloud

A couple weeks ago I grabbed a pair of gray tights and 2 other pairs in different colors. I was last minute shopping before a night out. Got home & discovered I'd purchased 3 pairs of queen size tights.

I went to exchange the 2 unopen pairs. The clerk wasn't sure if I could return them b/c they're considered an accessory - which are non-refundable. I asked, (nicely - b/c I thought it was reasonable), if she wouldn't mind checking with the manager or owner since they'd never been worn and were still in sealed packaging. The owner comes out with a demeanor like she just been screwed royally by her ex-husband's lawyer. Flatly, but still on the polite side, she says, "We can't take these back. They're underwear-like garments." I explain about picking up the wrong size, and say "Would it be possible to just exchange since I haven't worn them?" She gets aggravated and says, "Great. This day just keeps getting better," then instructs her employee to LOCK THE DOOR (at 2:30 on a weekday!) She says, "It's store policy, and it's written all over the store. WHY would I take back underwear?" I say, "Well, they're tights, and it's clear they've never been opened, and I didn't bring the 3rd pair that I did wear." She says, "Of COURSE you didn't. You wouldn't return underwear." I say, "They're not underwear, they're not worn, and I don't want cash, I just want to get something that FITS me." I even admitted that it was my fault for picking them up in a hurry. I was careful not to curse, call her names or yell, though in my head I was ranting. Because she was SO aggressive, I said, "I think you're having a really bad day and taking it out on your customer (i.e. me)." She said, "I'M HAVING A GREAT DAY. I WENT TO AN AC/DC CONCERT, AND NOW I'M SENDING OUT ALL MY GOOD ENERGY." I felt sorry for her employee, and if that is the woman's good energy, I'd hate to feel her bad energy.

• Pros: cheap knock-offs of fads that will go out of style quick,
• Cons: TERRIBLE CUSTOMER SERVICE, poorly made garments and shoes

Response from this business

84430– March 27, 2009 at 17:01:18 PDT

I have designed my store to be a comfortable place for people to spend time shopping.. I have always discourage hurried decisions and have often suggested that people go home and think about their selections. Even if it means missing a sale. I want satisfied customers. Without regrets. Unfortunately that doesn't always happen . The tights that you purchased were labeled Queen Size. They were a non returnable item. With it being the week before Xmas I was confused as to why you would not accept your mistake and give them as a gift. $6.00 knit tights would be a welcome gift by many. You are welcome in my store any time. I am sorry you feel you were treated unfairly. The employee was my daughter. we are so lucky to be able to work toghether doing something we love to do. She also went to AC/DC.

11/27/08

Not going there ever again

by genytey

the last time i went one of the staff was weird to me, going into my dressing room while i was not there and saying stuff under her breath and even staring me out. i told the owner and she responded with lame excuses and even at one point tried to turn it around to make it sound like i was stealing. She offered no apology for her staff's behavior even though there was no excuse for it. While shopping the last thing you want to deal with is crazy women pulling power plays on you in a retail store.

• Pros: parking
• Cons: staff is disrespectful

Response from this business

84430– March 27, 2009 at 17:41:44 PDT

Your attempt to shop at my store again this week was just as disturing as the last time. Please don't return. You failed to mention that the reason that i went into the unoccupied dressing room that you were using was because you had a pile of 10 or so garments on the floor that you were using to wipe your barefeet on. Not Okay! I wasn't saying anything under my breath. I told you exactly why iI did what i did. You had visited the store before and each time tried on many items and then would suddenly open the curtain and head for the door not saying a word. I am pretty sure that you have never purchased anything. That is suspicious behavior. Proper shopping etiquette would be to hand your tried on garments to a sales person. Stealing or not your behavior has required my staff to spent lots of time away from other customers waiting for your exit and then checking the dressing room for missing garments. So again please don't return.

01/21/08

I always leave more than just Two Shoes!

by LaChilindrina

I love this shop. A friend of mine intorduced me to this small gem located in south congress. I am cheap shopper and I feel this is one of Austin best deals! Its great. I love shoes and I am always on a budget so this place is perfect. I love the 8 dollar bin and the 10 dollar shoe sale..yes 10 dollars...i have tons of fun there..and they have great accessories and clothing for that girl that always has to have that unique piece in her oufit. I totally recomend this shop and the staff is always great and friendly. I always have tons of fun there!

• Pros: Great Selection!
• Cons: Parking :(

Response from this business

84430– March 27, 2009 at 17:56:25 PDT

THANKS FOR YOUR KIND WORDS....I REALLY TRY HARD TO MAKE GOODIE TWO SHOES A FUN PLACE......DID YOU KNOW THAT THERE IS PARKING BACK BEHIND THE SHOP......50 SPACES....JUST HEAD EAST ON ACADEMY AND NORTH ON MUSIC LANE AND GO ALMOST TO THE END OF STREET...YOU WILL SEE THE BIG PARKING LOT THEN JUST COME UP THE RED STAIRS. HOPE TO SEE YOU SOON.! INTRODUCE YOUR SELF NEXT TIME YOU ARE IN....MY NAME IS CHRISTINE

11/05/07

Cute Boutique, Reasonable Prices

by longhorngirl82

Goodie Two Shoes is one of my favorite boutiques in Austin. The prices are reasonable and they have a great selection of shoes, jewelry, accessories, and women's clothing. The clothes are more for the twenties crowd but there is a good selection of everyday and "going out" items. Definitely worth a peak if you are an out-of-towner or new to Austin.

03/11/07

SXSW'ers DREAM STORE

by razzlerocks

Great customer service!!! Thanks for dressing me and my gals like rock stars! Christine knows retail and it shows,all the best cloths and shoes without blowing all your drinkin money! Thanks Jason and Audrrey!Highly recomended of course,I got nothing but the best treatment from the whole staff,a SXSW-stop must!!!

12/02/06

best customer service

by critical_shopper

Goodie Two shoes has THE BEST!!! clothes for the best prices.I personally, highly recommend to buy all of your wommenly clothes and accesories at GOODIE TWO SHOES.not to mention there awsome customer service.

• Pros: Great service prices and clothes
• Cons: not being able to spend my childs college money and by everything in there.