02/12/09

Questionable Attitude of Staff

by sadieeddie

I have been a Wells Fargo customer for over 4 years now. I have a total of four accounts and all of my finances are dealt with through Wells Fargo Bank. I went as usual today to this location and the personnel told me that I could not deposit my cash into an account. Usually, they look up the account information by the name on the account, but at this time they refused to do so. The so called " Manager" ,Tawana, was extremely rude to me, and told me to take my money elsewhere. Then I called and the same "manager" Tawana answered and proceeded to lecture & scold me and tell me how I was irate. Yes, I did used select language, however it is frustrating when they refuse to take my buisness when I have banked there for years and I have so much money in this bank. I will not be banking with Wells Fargo anymore. I do not think it should matter how frustrated a customer is, customer service is supposed to be a service to assist your customers. I have has several issues with this bank in the past but this was just the icing on the cake. And I am only speaking of this location at Scofield Farms. However, The gentleman that helped me when I went inside the banker that helped me, Patrick, was very friendly and he understood why I was upset and he was very professional. As far as the other staff at this bank goes, thier professionalism is questionable.

• Pros: Bankers inside can be helpful.
• Cons: Rude Staff

This California-based bank has been serving the financial needs of Americans since 1852.

by Anna Roth

In Short
This financial institution's stagecoach logo isn't just there for show--after Henry Wells and William Fargo opened the bank for Gold Rush prospectors in San Francisco, they wre integral players in a stagecoach network that stretched across the West. Today, the bank has locations across the country and offers personal and business checking, savings and investment accounts and credit cards. Wells Fargo also helps its patrons with home mortgage, insurance, loans and consumer finance.